Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Grayson Gifford

Galveston

Summary

Highly motivated, energetic individual with strong customer service and sales experience seeks an entry-level position aimed at making a better tomorrow and a positive impact within my community.

Overview

4
4
years of professional experience

Work History

bellman

Hilton Galveston Island Resort
Galveston
07.2024 - Current
  • utilizing de-escalation techniques, and active listening skills.
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Responded to guest concerns and requests and quickly handled issues.
  • Provided assistance during emergency situations such as medical emergencies or fire alarms,Adhered to safety protocols at all times while on duty.
  • Assisted guests with luggage and transportation arrangements.
  • Maintained cleanliness and organization of the hotel lobby and entrance area.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

RISE Internship Program; Front Desk & Guest Engagement

Holiday Inn Club Vacations
Galveston
01.2024 - 07.2024
  • Accepted into the RISE internship program, which is offered through Holiday Inn Club Vacations, with the goal of gaining valuable experience and knowledge of, and within, the hospitality and timeshare industry. (RISE: Resort Industry Student Experience)
  • Welcomed and greeted each guest as they arrived, while efficiently checking them in or out as needed.
  • Ensured each guest received the room type and accommodations they requested.
  • Acted as a porter, assisting with guest luggage to and from suites.
  • Conducted pre-arrival phone calls to guests to answer any questions they may have, or to obtain any information pertinent to their upcoming stay, to ensure the best guest experience.
  • Conducted follow-up phone calls with guests after their stay to ensure they enjoyed their stay, as well as to note any suggestions that may make future stays better.
  • Often acted as a concierge, providing guests with recommendations for entertainment, food, and other recreation as needed.
  • Assisted with maintenance of building/suite repairs and grounds crews as needed.
  • Worked side by side with sales to assist current owners with timeshares, as well as prospective timeshare owners with tours and island information, ensuring a good rapport with the sales department.
  • By taking the time to learn the required job duties of multiple positions and treating each guest with respect, manners, patience, and empathy, I was able to ensure the best guest experience possible at the HICV resort. This facility received an increase in positive reviews on various social media platforms, mentioning my name specifically.

Crew Lead

Ben & Jerry’s Ice Cream
Galveston
01.2022 - 05.2024
  • Assisted customers with selecting flavors by describing options in detail, and giving thoughts on different offerings.
  • Effectively handled all financial transactions, including sales, tips, and deposits.
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote a professional workspace and environment.
  • Delivered exceptional customer service in a high-volume store, while bolstering strong relationships, and ensuring positive guest experiences.
  • Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
  • Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
  • Guided employees on how to handle difficult questions or problems.
  • Preserved customer loyalty by quickly and completely resolving complaints.
  • Supervised daily crew operations to ensure smooth service and customer satisfaction.
  • Managed inventory levels and restocked supplies to maintain product availability.
  • Coordinated shifts and assigned tasks to optimize team efficiency during peak hours.
  • Enforced safety regulations and ensured compliance with company policies.

Education

High School Diploma -

Ball High
Galveston, TX
05-2023

Skills

  • Emotional intelligence
  • Effective communicator
  • Issue resolution
  • Results driven
  • Team building skills
  • Interpersonal skills
  • Superior customer service
  • Adaptability, flexibility
  • Critical thinking
  • Conflict resolution
  • Attention to detail
  • Positive interaction
  • Team player mentality

Extracurricular Activities

Ball High School Mentor, Galveston, TX December 2021 Assisted students with an array of behavioral, intellectual and physical disabilities at Ball High School through the Special Education/504 plan program as a mentor, paraprofessional, peer, and friend. Duties varied and consisted of assisting with schoolwork, time management, outside job applications, group talks, encouraging ongoing progress and development of each student’s goals, as well as leading an art therapy course after school hours as part of an intervention program. Bolivar Peninsula Beach Volunteer May 2024 Participates as needed for beach cleanup regularly and after storms. Recent ongoing beach cleanup efforts after Hurricane Beryl. Assists homeowners with debris removal, and general beach cleanup.

Timeline

bellman

Hilton Galveston Island Resort
07.2024 - Current

RISE Internship Program; Front Desk & Guest Engagement

Holiday Inn Club Vacations
01.2024 - 07.2024

Crew Lead

Ben & Jerry’s Ice Cream
01.2022 - 05.2024

High School Diploma -

Ball High

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