Grayson Hart
Summary
Driven and customer-focused, I excelled at Namoli's New York Pizza by leveraging my strong time management and GPS technology skills to enhance delivery efficiency and customer satisfaction. I also demonstrated exceptional teamwork and a positive attitude, significantly contributing to a collaborative work environment and achieving high performance ratings.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction. Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Namoli's New York Pizza
06.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Managed customer inquiries and complaints in polite and professional manner.
- Minimized company liability and risks to loads by obeying traffic laws.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Cashier
Culver's Restaurant
04.2022 - 09.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Resolved problems with orders quickly and offered refund or replacement.
Team Member
Marco's Pizza
08.2021 - 02.2022
- Learned all required tasks quickly to maximize performance.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Prepared and served various food items in fast-paced [Type] environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Apex Friendship High
Apex12-2024
Skills
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cooking
- Cleaning and organization
- Food handling
Languages
Chinese (Mandarin)
Limited Working
Timeline
Delivery Driver
Namoli's New York Pizza
06.2023 - Current
Cashier
Culver's Restaurant
04.2022 - 09.2022
Team Member
Marco's Pizza
08.2021 - 02.2022
High School Diploma -
Apex Friendship High
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