Grayson Jeanneret
Quality Assurance Specialist
Leawood,KS
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Quality Assurance Specialist
Steadily
04.2024 - Current
- Conducted quality audits of service calls, policy data, and documents, enhancing compliance tracking.
- Flagged recurring issues and collaborated with management to correct workflow inefficiencies.
- Generated QA trend reports to guide performance feedback and training efforts.
- Utilized Salesforce, Slack, and Confluence to document and escalate issues across teams.
Client Services Specialist
Lockton
08.2023 - 12.2023
- Managed full policy renewal lifecycle and new business onboarding, ensuring documentation met strict compliance and regulatory standards.
- Resolved high-level client inquiries regarding policy terms, billing discrepancies, and coverage adjustments with speed and accuracy.
- Coordinated cross-functionally with internal teams and external vendors to secure essential compliance documents, update records, and process critical deliverables including endorsements and auto ID cards.
- Maintained meticulous data accuracy using internal platforms like Bridge and Broker Desktop for streamlined documentation and policy tracking.
- Mentored junior staff by providing expert guidance on complex account workflows, promoting operational excellence and team development.
Independent Life Insurance Agent
Family First Life
12.2022 - 10.2023
- Conducted in-depth needs assessments to recommend tailored insurance solutions.
- Streamlined documentation workflows, ensuring accurate client onboarding.
- Maintained strong follow-up practices to improve retention and service quality.
Center Consultant
FedEx Office
04.2022 - 08.2023
- Handled secure document services in a deadline-driven environment.
- Ensured print quality and customer satisfaction while adhering to privacy standards.
- Maintained consistency in file preparation and digital logs.
Insurance Agent
Farmers Insurance (LB Meier Agency)
08.2022 - 12.2022
- Developed client-focused insurance plans aligned with financial goals.
- Educated clients on policy options and processed timely updates.
- Participated in community outreach to promote agency offerings.
Desk Clerk
Gear Headquarters
08.2021 - 01.2022
- Provided administrative and operational support across departments.
- Managed inventory, procurement, and document systems with high accuracy.
- Helped train new hires and upheld confidentiality in handling sensitive records.
Inventory Control Specialist
Walmart E-Commerce Fulfillment Center
08.2018 - 07.2021
- Maintained inventory accuracy and fulfillment timelines in a fast-paced distribution center.
- Reduced stock discrepancies by 20% via proactive audits and quality checks.
- Supported cross-team collaboration and coached team members in inventory best practices.
Education
Associates Degree - Liberal Arts
Johnson County Community College
Overland Park, KS05.2018
Skills
- Manual QA Testing
- Data Auditing
- Compliance Verification
- Google Sheets/Docs
- Salesforce CRM
- Policy Review
- Process Improvement
- Documentation Control
- QA Reporting
- Confidentiality
- Non-Customer Facing Communication
- Cross-Functional Collaboration
Risk management
Quality improvements
Performance monitoring
Data entry
Certification
Property & Casualty Insurance License, 2022
Timeline
Quality Assurance Specialist
Steadily
04.2024 - Current
Client Services Specialist
Lockton
08.2023 - 12.2023
Independent Life Insurance Agent
Family First Life
12.2022 - 10.2023
Insurance Agent
Farmers Insurance (LB Meier Agency)
08.2022 - 12.2022
Center Consultant
FedEx Office
04.2022 - 08.2023
Desk Clerk
Gear Headquarters
08.2021 - 01.2022
Inventory Control Specialist
Walmart E-Commerce Fulfillment Center
08.2018 - 07.2021
Associates Degree - Liberal Arts
Johnson County Community College
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