Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grayson Johnson

Monkton,MD

Summary

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

5
5
years of professional experience

Work History

Service Desk Concierge

Brick Bodies
02.2025 - Current
  • Greet and check-in every member upon entry with a smile, fostering a respectful and professional environment even during peak hours.
  • Assist members with a variety of specific needs and requests, including appointment scheduling, billing issues, and guest access, while ensuring prompt and accurate service.
  • Maintain a detailed knowledge of gym layout, services, and amenities across three different membership tiers to accurately guide and inform members.
  • Coordinate 2 other desk employees by fairly dividing tasks, ensuring efficiency and accountability for seamless front desk operations.
  • Answer and escalate phone calls to appropriate staff, ensuring fast and effective resolution to member needs.

Recovery Specialist

Brick Bodies
09.2024 - 06.2025
  • Oversaw recovery room calendar from a front-desk station, tracking appointments and ensuring smooth use of paid services like infrared saunas, compression boots, and cryo lounges.
  • Engaged with a wide range of individual members to explain recovery benefits and payment options, assisting them in selecting the best solution for their needs.
  • Maintained a welcoming and clean environment throughout the day by disinfecting equipment and resetting the area between each appointment.
  • Promoted to Service Desk Concierge due to performance and reliability.

Intern, Content Studio

McCormick & Company
01.2023 - 08.2023
  • Aided in several studio processes including but not limited to purchasing necessary equipment, organizing studio inventory, creating content ideas, and aiding in full-time photo/video shoots
  • Helped to create and edit several social media posts for companies, such as Frank’s Red Hot
  • Increased overall awareness of the studio, bringing coworkers from other areas of the company on shoot days
  • Created several lines of contact across the company for necessary processes such as laundry, studio cleaning, equipment sharing, ingredient collection, and content sharing
  • Enhanced overall studio inventory by reaching out to McCormick’s brands across the world for spices/ingredients
  • Participated in a hot sauce workshop with several coworkers, providing feedback on competitor products in relation to McCormick’s for future product ideas

Content Creator

Self Employed
07.2022 - 01.2023
  • Self-taught video editor fluent in Filmora
  • Created content ideas
  • Live-streamed daily to upwards for 500 viewers
  • Edited past live streams into shorter form videos to post on YouTube
  • Edited stream clips to post on social media platforms, such as TikTok and Instagram
  • Observed channel analytics and viewer feedback to change/curate content based on highest performance
  • Constantly reviewed and revised videos in the creative process to minimize deadtime to enhance the viewer experience
  • Worked with peers to create collaborations to mutually benefit both parties

Learning Ambassador

Amazon Warehouse
10.2020 - 10.2022
  • Trained newly hired employees to ensure above adequate knowledge of warehouse rules, safety precautions, and provided thorough descriptions of every expected task
  • Managed large groups of employees to maximize efficiency on conveyor belt line, moving jobs and tasks as needed
  • Identified and repackaged damaged products to ensure quality, and minimize potential delivery delay
  • Maintained organization and implemented strategy to support smooth workflow
  • Aided in assigning tasks to employees based on strengths
  • Reminded employees of proper safety precautions to minimize potential injury, especially around moving conveyor belts or otherwise dangerous machinery

Education

Highschool Diploma -

Hereford High School
Hereford, MD
05.2019

Skills

  • Experiential Learning
  • Customer Service
  • Public speaking
  • Quality control
  • Video editing
  • Strong work ethic
  • Teaching and learning strategies
  • Competitor analysis

Timeline

Service Desk Concierge

Brick Bodies
02.2025 - Current

Recovery Specialist

Brick Bodies
09.2024 - 06.2025

Intern, Content Studio

McCormick & Company
01.2023 - 08.2023

Content Creator

Self Employed
07.2022 - 01.2023

Learning Ambassador

Amazon Warehouse
10.2020 - 10.2022

Highschool Diploma -

Hereford High School

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