Hi, I’m
GRAYSON LATHAM
Cantonment,FL
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments with skills using Salesforce. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Experienced with catering to an audience especially in an online presence and always willing to take the extra step.
Overview
7
years of professional experience
1
Certification
Work History
Freedom Forever Solar
Project Manager, Client Services
03.2025 - 06.2025
Job overview
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Maintained and managed 250+ calls, emails, requests and incoming communications from customers and team members daily.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Meraki Installers LLC
Senior Project/Finance Manager | Solar Company
09.2022 - 02.2025
Job overview
- Identified areas for improvement in existing processes and proposed innovative solutions to optimize performance.
- Successfully managed multiple projects with tight deadlines and budgets while consistently meeting customer requirements.
- Worked with leadership teams across multiple departments to identify priorities and achieve organizational alignment across various projects.
- Resolved escalated issues in a timely manner by utilizing sound judgment and decision making capabilities.
- Demonstrated leadership skills to manage project resources and cultivate strong customer relationships.
- Participated in strategic meetings to discuss upcoming initiatives and develop actionable plans for success.
- Generated monthly financial reports and presented them to senior management.
- Cultivated and maintained relationships with external finance partners.
YouTube
YouTube Content Creator
12.2020 - 05.2022
Job overview
- Garnered a channel with 47k subs, 750k watched hours and over 14 million views combined.
- Edited videos using Adobe Premier Pro for a professional look.
- Developed and implemented creative strategies to increase viewership on YouTube videos.
- Managed relationships with sponsors and advertisers for monetization opportunities.
- Assisted in the design of promotional materials such as banners, logos, for branding purposes.
- Optimized SEO for all uploaded videos to ensure maximum visibility in search results.
- Created engaging video content that resonated with viewers and increased watch time.
- Engaged with followers through comments section, responding promptly and professionally.
Publix
Deli Manager
12.2018 - 05.2021
Job overview
- Stocked and replenished merchandise according to store merchandising layouts.
- Maintained cleanliness throughout the deli area, following all health code guidelines.
- Trained new hires on food safety standards and proper handling of equipment.
- Performed daily opening and closing duties such as setting up displays, restocking shelves and taking out the trash.
- Shared deli product knowledge with customers while making personal recommendations.
- Provided excellent customer service by responding promptly to inquiries both in person and over the phone.
- Managed payroll and inventory quantities daily, as well as working through 500-1000+ customers daily with direct help or services to satisfy their needs.
Education
West Florida High School of Advanced Tech.Pensacola, FL
High School Diploma
05.2017
Skills
- Skilled in leading meetings
- Effective conflict resolution
- Mentorship development
- Long-term planning
- Flexible problem-solving
- Collaborative decision making
- Efficient organization
- Performance analysis
- Risk evaluation
- Workflow optimization
- Team empowerment
- Customer service excellence
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed North, Central & Southeast solar residential projects and coordinated with other managers and teams.
Certification
- Adobe Photoshop Certified
- Adobe Premier Pro Certified
- Notary Public
Timeline
Project Manager, Client Services
Freedom Forever Solar
03.2025 - 06.2025
Senior Project/Finance Manager | Solar Company
Meraki Installers LLC
09.2022 - 02.2025
YouTube Content Creator
YouTube
12.2020 - 05.2022
Deli Manager
Publix
12.2018 - 05.2021
West Florida High School of Advanced Tech.
High School Diploma
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