Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Grayson Patty

Branson,MO

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Server

Rosatis
Cape Girardeau, MO
09.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Attractions Host

Silver Dollar City
Branson, MO
04.2023 - 08.2023
  • Greeted and welcomed guests to the attraction.
  • Resolved customer complaints in a timely manner.
  • Managed a team of employees to ensure smooth operations at the attraction.
  • Monitored safety protocols throughout the attraction to ensure compliance with regulations.
  • Ensured all equipment was properly maintained and operational at all times.
  • Adhered to all company policies and procedures related to customer service.
  • Checked guest restraints thoroughly in accordance with park policy and to minimize accidents.
  • Loaded and unloaded guests from attractions quickly and efficiently to enhance flow of guests through attraction.
  • Managed and manipulated controls and tower position of attraction with attentiveness.
  • Enacted emergency stops quickly in event of accidents or problems with attraction.
  • Operated attraction with friendly demeanor to draw in park attendees.
  • Reported strange or suspicious behavior to security staff in order to keep staff and customers safe and comfortable.

Brand Ambassador

American Eagle Outfitters, Inc
Branson, MO
11.2022 - 05.2023
  • Organized promotional events to introduce new products and services to the public.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Gathered customer feedback for product development purposes.
  • Provided customer service support during promotional events or when needed.
  • Conversed with customers to share information about products and services.
  • Employed basic selling techniques to engage with customers.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.

Manager

McDonald's
Branson, MO
07.2022 - 11.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.

Crew Member

The Track Family Fun Parks
Branson, MO
02.2020 - 08.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Upheld high standards of productivity and quality in operations.

Front of House Team Member

Freddy's Frozen Custard & Steakburgers
Branson, MO
08.2021 - 03.2022
  • Greeted guests and managed seating arrangements.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
  • Operated cash registers accurately and efficiently processed payments from customers.
  • Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
  • Ensured compliance with health safety regulations in the restaurant setting.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Restocked necessary items like condiments, napkins, cutlery.
  • Organized take-out orders for customers who requested them.
  • Processed credit card transactions quickly and accurately.

Education

Bachelor of Arts - Music Education

Southeast Missouri State University
Cape Girardeau, MO
05.2027

Skills

  • Check Payment Processing
  • Guest Relations Management
  • Service Prioritization
  • Quality Control
  • Regulatory Compliance
  • Positive and Professional
  • Banquet Coordination
  • Relationship Management
  • Performance Improvement

Affiliations

  • 2024 Drum Major for Southeast Missouri State University Marching Band
  • Greek Life- Lambda Chi Alpha

References

References available upon request.

Timeline

Server

Rosatis
09.2023 - Current

Attractions Host

Silver Dollar City
04.2023 - 08.2023

Brand Ambassador

American Eagle Outfitters, Inc
11.2022 - 05.2023

Manager

McDonald's
07.2022 - 11.2022

Front of House Team Member

Freddy's Frozen Custard & Steakburgers
08.2021 - 03.2022

Crew Member

The Track Family Fun Parks
02.2020 - 08.2022

Bachelor of Arts - Music Education

Southeast Missouri State University

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Grayson Patty