Resolved technical issues for end-users via phone, email, and chat support.
Diagnosed hardware and software problems to restore user functionality efficiently.
Documented solutions in knowledge base to enhance team resource accessibility.
Collaborated with IT teams to implement system upgrades and improve service delivery.
Got intimate experience with Identity Access Management and how it relates to security and end user experience
Vice President, Member
University of North Texas Esports Club
Denton, TX
06.2023 - 07.2025
Helped manage over 300 members while actively assisting the club's growth through events and outreach. Hosted a multitude of events and fundraisers to bring attention to our teams and send them to LAN events nationwide.
Grew our Rainbow Six Siege club to a top 4 team in the nation. Assisted overhead by using organizational software like Microsoft Suite, Slack, and Discord, through which I orchestrated events and fundraisers.
Education
B.S. - Cyber Security
University of North Texas
Denton, TX
05.2025
Skills
Programming: Proficient in Python, Java and C, with which I demonstrated mastery of OOP and data structures Network socket programming in C, including packet creation, analysis and routing Developed an entire front-end in React JS, HTML, CSS and WordPress
Security: Kali Linux, EnCase, BurpSuite, Autopsy Familiarity with OWASP, NIST, IEEE protocols and frameworks Knowledge of vulnerability and risk assessments
Network: Packet filtering, socket coding, network architecture, routing tables and familiarity interacting and coding with network protocols, ie TCP, UDP, SMTP, POP3, IP, FTP
AI : Have learned RAG architecture, Executed multiple projects within Microsoft Copilot studio and Google Agent Development kit, Learning how to create and pair agents