Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance service delivery and optimize operational processes, ensuring high-quality outcomes and team motivation.
Overview
11
11
years of professional experience
Work History
Stable Manager
Weidner Stables
Bloomington, IN
04.2024 - Current
Managed daily feeding and care routines for over 15 horses, ensuring optimal health and well-being.
Scheduled veterinary appointments and coordinated treatments, enhancing horse health management practices.
Implemented inventory control systems for feed and supplies, reducing waste and improving resource allocation.
Organized and executed efficient daily routines for horse care, feeding, turnout, and exercise ensuring optimal animal welfare.
Spearheaded barn improvements projects including stall renovations improving overall living conditions for boarded horses.
Care Assistant
Stonebelt
Bloomington India
04.2023 - 01.2024
Assisted clients with daily living activities, ensuring comfort and safety.
Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
Mitigated patient-care risks with regular equipment safety checks.
Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
Automotive Detailer
Ziebart
Bloomington, IN
10.2020 - 01.2023
Conducted thorough detailing of vehicles, ensuring high-quality finishes and customer satisfaction.
Operated specialized equipment for cleaning and restoring vehicle surfaces effectively.
Maintained inventory of detailing supplies, optimizing resource management and availability.
Trained new staff on detailing techniques and safety protocols to enhance team performance.
Assisted in developing strategies for improving service delivery and customer engagement.
Ensured exceptional final results with meticulous hand washing, waxing, polishing, upholstery cleaning, vacuuming activities.
Bartender
Bigwoods
Nashville, IN
01.2020 - 10.2020
Crafted diverse cocktails and beverages, ensuring high-quality taste and presentation.
Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
Provided exceptional customer service, enhancing guest experiences through personalized interactions.
Implemented new drink recipes, increasing menu variety and attracting a broader clientele.
Oversaw bar operations during peak hours, ensuring swift service and team coordination.
Car Wash Manager
Bloomington Car Wash
Bloomington, IN
01.2018 - 12.2019
Oversaw daily operations ensuring efficient workflow and high-quality service delivery.
Trained and mentored staff on best practices for customer service and equipment use.
Implemented process improvements that enhanced wash quality and reduced turnaround time.
Managed inventory control, optimizing supply usage to minimize costs while maintaining standards.
Analyzed customer feedback to identify areas for improvement in service offerings.
Coordinated maintenance schedules for equipment, ensuring reliability and performance efficiency.
Designed promotional strategies that increased customer engagement and repeat business through loyalty programs.
Auto Detailer
Royal South Toyota
Bloomington Indiana
09.2015 - 09.2017
Conducted thorough vehicle cleaning and detailing to enhance customer satisfaction and vehicle presentation.
Applied advanced techniques for paint correction and waxing, improving vehicle aesthetics and protection.
Utilized pressure washers and steam cleaners for efficient removal of dirt, grime, and stains from vehicles.
Collaborated with team members to streamline detailing processes, ensuring timely service delivery.
Washed cars and trucks daily for auto dealership.
Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Education
High School Diploma -
Bloomington Highschool South
Bloomington, IN
Certificate of Technical Studies - Semiconductor Fabrication
Ivytech Community College
Bloomington, IN
05-2026
Skills
Customer service
Team building and motivation
Scheduling and time management
Team leadership
Problem-solving
Planning and implementation
Timeline
Stable Manager
Weidner Stables
04.2024 - Current
Care Assistant
Stonebelt
04.2023 - 01.2024
Automotive Detailer
Ziebart
10.2020 - 01.2023
Bartender
Bigwoods
01.2020 - 10.2020
Car Wash Manager
Bloomington Car Wash
01.2018 - 12.2019
Auto Detailer
Royal South Toyota
09.2015 - 09.2017
High School Diploma -
Bloomington Highschool South
Certificate of Technical Studies - Semiconductor Fabrication