Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Grazela Sheebo

Santee

Summary

Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Towing Operator

Dispatch
05.2022 - Current
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.

Fast Food Worker

Jack In The Box
10.2020 - 05.2022
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Suggested complementary items to orders to boost sales.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Completed milkshakes and ice cream desserts for customers.

Education

High School Diploma -

Grossmont College
El Cajon, CA
06.2024

High School Diploma -

Santana High School
Santee, CA
06.2022

Skills

  • Literature Reviews
  • Office Supplies and Inventory
  • Recordkeeping Requirements
  • Physical Conditioning
  • Effective Communication
  • Customer File Maintenance

Hobbies

- Love to work out

- Enjoy going out with friends and family

- Love reading and listening to music

- Being out with my two little sisters

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Towing Operator

Dispatch
05.2022 - Current

Fast Food Worker

Jack In The Box
10.2020 - 05.2022

High School Diploma -

Grossmont College

High School Diploma -

Santana High School

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Grazela Sheebo