Summary
Overview
Work History
Education
Skills
Timeline
Generic

Graziela Mendes

Santa Ana,CA

Summary

Organized and dependable Office Manager/Bookkeeper successful at managing multiple priorities with a high degree of accuracy. Willingness to take on added responsibilities to meet company goals.

Overview

12
12
years of professional experience

Work History

Office Manager/Bookkeeper

Service All-stars
06.2019 - 11.2023
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents/emails and maintaining accurate records.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Coordinated communications, financial processing, recordkeeping, and other administrative functions.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Inspected account books and recorded transactions.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Office Administrator/Bookkeeper

Cj Concrete Construction
07.2015 - 05.2019
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reduced financial discrepancies through transaction monitoring and management.

Customer Service Representative

Easy Life Furniture
11.2011 - 05.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Arts - Business Administration

CAL STATE LOS ANGELES

Skills

  • Quickbooks Pro Advisor Certificate
  • Data Entry
  • Administrative Support
  • Scheduling Coordination
  • Office Management
  • Bookkeeping

Timeline

Office Manager/Bookkeeper

Service All-stars
06.2019 - 11.2023

Office Administrator/Bookkeeper

Cj Concrete Construction
07.2015 - 05.2019

Customer Service Representative

Easy Life Furniture
11.2011 - 05.2014

Bachelor of Arts - Business Administration

CAL STATE LOS ANGELES

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Graziela Mendes