Graziella Laudani
Mint Hill,NC
Summary
Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
Work History
Events Manager
SquareOne Holding Company - Charlotte Market
Charlotte, NC
07.2020 - Current
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Sourced venues that met the needs of individual events while staying within budget constraints.
- Organized and facilitated vendor meetings to ensure successful execution of all events.
- Collaborated with IT teams to troubleshoot technical issues related to audio and visual equipment.
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Analyzed trends within the industry to identify new opportunities for growth.
- Maintained accurate records of all suppliers used for events.
- Managed event staff onsite during each event to ensure smooth operations.
- Identified potential risks associated with each event and developed contingency plans accordingly.
- Coordinated with marketing team for promotional materials for each event.
- Negotiated contracts with vendors to secure best pricing and services.
- Monitored event progress by tracking expenses against budget and adjusting as needed.
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Marketed and publicized special events in social calendars.
Food and Beverage Supervisor/Assistant Manager
London Marriott Park Lane
Marble Arch, London, UK
11.2016 - 01.2020
- Trained new hires in proper food handling techniques and safety regulations.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Investigated customer complaints promptly and took corrective action as needed.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Store Manager
Costa Coffee
Willesden Green, London, UK
07.2015 - 11.2016
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed orders to restock shelves.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
Restaurant Supervisor
Franco Manca
Balham, London, UK
09.2014 - 07.2015
- Prepared weekly payroll records based on hours worked by each employee in accordance with company policy.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Ensured that all equipment was functioning properly before each shift began.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
Server
Pepe Nero restaurant
Canning Town, London, Uk
01.2014 - 09.2014
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Barista
La Dolce Vita
Wilhelsfeld, Germany
02.2013 - 01.2014
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Digital Marketing Certification - Digital Marketing
UNCC
Charlotte, NC04-2024
GED -
Rowan-Cabarrus Community College
Concord, NC08-2021
High School Diploma -
Giocchino Russo - Ragioneria
Paterno', Italy06-2013
The Basic of Photography - Digital Arts
New York Photography Institute
Remote Skills
- Registration management
- Booth Installation
- Event Marketing
- Event Billing
- Travel Arrangements
- Social Media Promotion
- Venue Selection
- Brand Awareness
- Menu Planning
- Catering Coordination
- Records Management
- Project Management
- Managing events start to finish
- Vendor Management
- Operations Oversight
- Travel Coordination
- Deadline Management
- Event products and services promotion
- Budget Management
- Supplier Relations
- Events requirements gathering
- Events planning trends
Accomplishments
- Promoted, 10 months from Server to Restaurant Hostess, within timeframe for exceeding goals and supporting company culture.
- Promoted within 9 months, from Restaurant Hostess to Food & Beverage Supervisor/Assistant Manager.
- Moved TripAdvisor ranking for Restaurant from #1321 to #407, and it has been awarded for the Certificate of Excellence 2019.
- Our afternoon tea has won the Award of Excellence on the Afternoon Tea Awards 2019 by Afternoon Tea.co.uk.
- Increased Social Media Activities for the Restaurant by working together with the Marketing Team.
- Fire, health, safety, security & licensing trainings for F&B Team.
- Graduation of ESSK Management Marriott course.
- Incentive plan for the team to motivate the culture of upselling.
- Induction plan for new team members.
- Increased GSS Customer service scores by 3% as compared to last year.
- Focused promotional sales activity resulting in a 3% increase in revenue.
- By rebranding price structures & upselling training resulted in average sales per cover increase of 30p.
- Wages monitored to be aligned to budgeted guidelines.
- Passed the Brand Standard Audit with flying colours in all the outlets.
Languages
- Italian- Mother tongue
- English- Fluent
- Spanish- Medium Level
- German- Basic Level
References
References are available on request
Languages
Italian
Native/ Bilingual
Spanish
Limited
English
Native/ Bilingual
Timeline
Events Manager
SquareOne Holding Company - Charlotte Market
07.2020 - Current
Food and Beverage Supervisor/Assistant Manager
London Marriott Park Lane
11.2016 - 01.2020
Store Manager
Costa Coffee
07.2015 - 11.2016
Restaurant Supervisor
Franco Manca
09.2014 - 07.2015
Server
Pepe Nero restaurant
01.2014 - 09.2014
Barista
La Dolce Vita
02.2013 - 01.2014
Digital Marketing Certification - Digital Marketing
UNCC
GED -
Rowan-Cabarrus Community College
High School Diploma -
Giocchino Russo - Ragioneria
The Basic of Photography - Digital Arts
New York Photography Institute
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