Dynamic and detail-oriented professional with a proven track record at Lenovo, excelling in customer relations and office administration. Recognized for enhancing efficiency through exceptional organizational skills and effective communication. Adept at managing appointments and resolving client issues, consistently contributing to a positive and productive work environment.
Hi, I’m
Great Otubu
Houston,TX
Summary
Overview
5
years of professional experience
Work History
Lenovo
Receptionist
04.2022 - 05.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Loveworld Plus
Sales Associate
01.2019 - 04.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
T-Mobile
Retail Sales Associate
01.2019 - 05.2020
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Prairie View A&M UniversityPrairie View, TX
Master Of Business Administration from Mathematical Sciences
University Overview
Statistics and Data Analysis
Organized a creative writing workshop for 10 college students
Taught peers to articulate criticism in a constructive and respectful manner
Cypress CollegeCypress, CA
Barchelor Of Arts from Accounting And Finance
University Overview
Business Equipped Masterclass
Digital Marketing
GPA 3.85
Lone Star CollegeHouston, TX
Master Of Psychology from Social Psychology
03.2021
University Overview
Classroom Management
Served as editor of design magazine increasing it’s readership by 20%
American History and Literary Proficiency
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Mail handling
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
Timeline
Receptionist
Lenovo
04.2022 - 05.2024
Sales Associate
Loveworld Plus
01.2019 - 04.2021
Retail Sales Associate
T-Mobile
01.2019 - 05.2020
Prairie View A&M University
Master Of Business Administration from Mathematical Sciences
Cypress College
Barchelor Of Arts from Accounting And Finance
Lone Star College
Master Of Psychology from Social Psychology
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