Kelly Joyce
Duxbury
Summary
To obtain a challenging and rewarding position that offers future growth in the company. With decades of experience in the industry, from running my own business to helping run other companies. I have demonstrated that I am a hard worker, a multi-tasker and a devoted team player. My honest and determined personality has contributed to my successes.
Skilled marketing professional with robust background in creating and executing strategic campaigns that drive growth. Known for strong team collaboration, adaptability to changing needs, and delivering measurable results. Adept in digital marketing, market analysis, and brand management, with focus on innovation and client satisfaction. Reliable and consistently effective in achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Marketing Manager
CRST Transportation
06.2021 - 04.2025
- Developed comprehensive marketing strategies to enhance brand visibility and drive customer engagement.
- Led cross-functional teams to execute successful product launches and promotional campaigns.
- Analyzed market trends and consumer insights to inform strategic decision-making processes.
- Managed digital marketing initiatives, optimizing online presence through SEO and content marketing strategies.
- Mentored 22 team members, fostering professional growth and enhancing team performance through training programs.
- Streamlined project management processes, ensuring timely delivery of marketing materials aligned with business objectives.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Mentored 22 team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
- Oversaw budget allocation for marketing initiatives, ensuring cost-effective spending and financial accountability.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Mentored local personnel on best practices and protocols to maximize productivity.
Assistant Manager/ Lead Operations
XPO Logistics
04.2017 - 06.2021
- Respond for Voc. and escalations within 2 hrs. addressing any issues
- Monitor emails
- Responsible for:
- Opening and settling claims
- Monitoring deliveries
- Sending out team scores, addressing low scores
- Handling market for MM when they are unavailable.
- Handling all phone calls from teams, stores and customers.
- Going over Prep Report against job reports.
- Additionally train new employees on claims, escalations, and support them while they’re qualifying for their position.
Depot supervisor/Assistant manager
New England Home Delivery
07.2012 - 10.2016
- Submitted weekly pay rolls for independent contractors, In-house drivers and Employees.
- Hired all warehouse and drivers’ positions
- Monitored all charge backs
- Handled all claims and filled out appropriate paperwork.
- Arranged for subcontractor repairs of customer claims.
- Daily maintained the schedules for 24 trucks.
- Trained all in-house employees in appropriate software. Including Excel, SAP, Red Prairie, ADP, Dispatch Track, Share Point, and Power Point
- Scanned in all inventories and inspected them for damages.
- Monitored all AM daily meetings.
- Loss prevention.
- Order replacements of all missing or damaged items
- Analyzed performance of the depot and prepared reports.
- Monitored all trucks during their delivery routes. Call every delivery for confirmation.
- Supervised daily operations, ensuring efficient workflow and timely deliveries.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements to enhance delivery efficiency and accuracy.
- Coordinated logistics, managing routing and scheduling for optimal resource utilization.
- Initiated new program tracking and compliance with existing SOPs.
- Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections of equipment and facilities.
- Enhanced operational efficiency by implementing streamlined processes and procedures in the depot.
- Resolved conflicts between team members diplomatically, fostering a positive work environment conducive to collaboration and productivity.
- Oversaw routine maintenance of vehicles, machinery, and equipment to prevent breakdowns and extend service life.
Education
No Degree - Business Administration And Management
Hesser College
Salem, NH01.2006
No Degree - Business Education
Massasoit Community College
Brockton, MA01.1988
High School - Accounting
Duxbury High School
Duxbury, MA01.1986
Skills
- Customer relationship management (CRM)
- Strategic planning
- Market data collection
- Vendor relations
- Cold calling
- Decision-making
- Microsoft office
- Staff monitoring
- Corporate communication
- Strategic planning and alignment
- Team recruiting and hiring
- Training and onboarding
- Microsoft sharepoint
- Contract negotiation
Languages
English
Native or Bilingual
Timeline
Marketing Manager
CRST Transportation
06.2021 - 04.2025
Assistant Manager/ Lead Operations
XPO Logistics
04.2017 - 06.2021
Depot supervisor/Assistant manager
New England Home Delivery
07.2012 - 10.2016
No Degree - Business Administration And Management
Hesser College
No Degree - Business Education
Massasoit Community College
High School - Accounting
Duxbury High School
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