Grechen Melara
Houston,TX
Summary
Customer service Representative with 10 years of experience in resolving customer queries and complains, verifying account information, and processing payment information. Proven track record in meeting sales targets and handling quotas. Skilled in conflict resolution, data entry, and effective communication, seeking to leverage expertise in a Customer Service Rep. Role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Procurement Specialist
Premiere, Inc
09.2018 - 12.2021
- Assisted customer with order placement, refunds, and exchanges, ensuring accurate account verification and payment processing.
- Addressed and resolved customer complaints and inquiries, including billing and account questions, to enhance customer satisfaction.
- Achieved personal and team sales targets and call handling quotas through effective communication and product promotion.
- Tracked 25 purchase orders a day and followed up with vendors and carriers to support timely deliveries.
Bariatric Surgical Solutions
Turnquest Surgical Solutions
08.2010 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Assisted patients in addressing inquires related to surgical scheduling, ensure clarity satisfaction.
- Resolve customer queries and complaints effectively while verifying account information for accuracy.
- Process 40 Payment and aid in reimbursement for surgical, clinic copays, claims, as well as support providers with expedited appeal processing.
Skills
- Customer Service Representative's
- Effective communication
- Purchasing processes
- Order placement
Certification
Supply Chain Procurement Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Procurement Specialist
Premiere, Inc
09.2018 - 12.2021
Bariatric Surgical Solutions
Turnquest Surgical Solutions
08.2010 - 08.2018
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