Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Grechyn Ortega Marquez

2498 55th ST SW Naples,Florida

Summary

Dedicated Dining Room Manager committed to organization and high standards of customer service. Adept at interpersonal communication and professionalism with extensive knowledge of high-end dining. Successful at training a best-in-class front of house staff. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Unidine
11.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dining Room Manager

Unidine
03.2020 - 10.2021
  • Developed strong relationships with guests, resulting in a high rate of repeat clientele.
  • Streamlined operations by creating efficient schedules for all dining room staff members.
  • Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
  • Maximized quality assurance by completing frequent line checks.

Dining Room Supervisor

Moorings Park The Chateau
11.2013 - 02.2020
  • Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
  • Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
  • Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
  • Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.

Retail Sales Associate

Kmart
02.2011 - 03.2013
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

Certified Dietary Manager (CDM) - Hospitality Management

University of Florida
Gainesville, FL
12.2019

Associate of Arts - English Education

Pedagogica School Rafael Maria De Mendive
Pinar Del Rio Cuba
06.2000

Skills

  • English and Spanish Proficiency
  • Closing Reports Expert
  • Customer Service
  • Service Management
  • Inventory Control
  • Work Scheduling
  • Leadership Trained
  • Problem-solving
  • Strong leadership
  • Time management
  • Employee scheduling
  • Guest relations
  • Sanitation standards
  • Team management
  • Staff training
  • Menu planning

Accomplishments

Employee of the Month - Moorings Park

Employee of the Year - Moorings Park

Certification

Certified Dietary Manager (CDM)

Moorings Park Leadership Program

Languages

English
Full Professional
Spanish
Native or Bilingual

References

References available upon request.

Timeline

Server

Unidine
11.2021 - Current

Dining Room Manager

Unidine
03.2020 - 10.2021

Dining Room Supervisor

Moorings Park The Chateau
11.2013 - 02.2020

Retail Sales Associate

Kmart
02.2011 - 03.2013

Certified Dietary Manager (CDM) - Hospitality Management

University of Florida

Associate of Arts - English Education

Pedagogica School Rafael Maria De Mendive

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Grechyn Ortega Marquez