Grecia Anaya
Seguin,TX
Summary
Ambitious District Manager with experience administering and enhancing operations for multiple stores across Mid-Texas. Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in Finance management.
Overview
20
20
years of professional experience
Work History
District Manager
Curo Management
Austin , TX
10.2011 - 03.2024
- Optimize the team's talents by providing leadership and coaching.
- Manage 9 branches activities to ensure overall profitability of district while adhering to corporate and regulatory policies and procedures.
- Enforces collection, credit extensions, cash control, operation standards, asset control procedures, etc within district.
- Deliver various monthly , quarterly, and annual reports to leadership on all branch results. Train, coach and take corrective measures to ensure branches within district are meeting set objectives.
- Partner with HR to ensure structure and talent within district represents a healthy organizational culture.
- Identifies opportunities to contain and/or minimize operating costs.
- Manages employees by applying positive motivational techniques and thorough training and development.
- Cultivates relationship in district with regular branch visits to deliver consistent message, resolve conflict, present rewards, and recognition.
- Proactively engage in communications and coaching sessions with brnach managers to ensure they are developing and maintaining relationships with customers.
- Quality control of delinquency, including managing the credit quality and lowest amount of net charge offs.
Assistant Manager
Aaron's Furniture
Seguin, TX
10.2010 - 07.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Curo Management
Seguin, TX
01.2009 - 02.2010
- Consulted with customers to determine best methods to resolve service and billing issues.
- Courtesy visit delinquent customers.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Taco Bell
Seguin, Texas
04.2004 - 11.2008
- Wash and sanitized dishes
- Completed opening and closing daily.
- Stayed up to date on current item discounts to support promotions.
- Counted product stock to maintain inventory records.
- Accepted payments and made change to process transactions.
- Verified orders and bagged items for easy transport.
Education
High School Diploma -
Seguin High School
Seguin, TX05-2006
Skills
- Leadership Development
- Human Resource Management
- Projections Development
- Consulting
- Workforce Development
- Business Development
- Strategic Planning
- Financial Management
- Employee Scheduling
- Goal Setting and Performance Metrics
- Team Development
- Client Relationship Building
- Training and coaching
- Customer Relations
- Leadership skills
- Advertising Management
- Policies and Procedures
- Staff Supervision
- Conflict Management
- Customer Service
- Policy Enforcement
- Decision-Making
Timeline
District Manager
Curo Management
10.2011 - 03.2024
Assistant Manager
Aaron's Furniture
10.2010 - 07.2011
Assistant Manager
Curo Management
01.2009 - 02.2010
Assistant Manager
Taco Bell
04.2004 - 11.2008
High School Diploma -
Seguin High School
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