Grecia Andrade
San Antonio,TX
Summary
Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction with flexibility.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Daniel Peters
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Performed administrative tasks such as filing and data entry.
- Completed over night shifts for night audit.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
Nothing Bundt Cakes (Cashier)
Toni Price
08.2022 - 08.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
United South High School
Laredo, TX05-2022
Skills
- Room booking
- Guest check-in and check-out
- Communication
- Hospitality services
Certification
Food Handler Certification - ServSafe or National Restaurant Association and TABC.
Languages
Spanish
Limited Working
Timeline
Hotel Front Desk Receptionist
Daniel Peters
10.2023 - Current
Nothing Bundt Cakes (Cashier)
Toni Price
08.2022 - 08.2023
High School Diploma -
United South High School
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