Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grecia Angulo

Orlando,FL

Summary

Adept at elevating guest experiences, I honed my expertise in guest services and problem-solving at TownePlace Suites by Marriott, enhancing customer loyalty through exceptional service. Skilled in Microsoft Office and proficient in hospitality service, my contributions led to significant improvements in guest satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

TownePlace Suites by Marriott
01.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Front Desk Agent

Courtyard by Marriott
05.2024 - 07.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.

Kitchen Prep Cook

Comfort Inn & Suites
02.2024 - 07.2024
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Housekeeper

Comfort Inn & Suites
03.2024 - 04.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Chef De Cuisine

TownePlace Suites by Marriott
01.2023 - 09.2023
  • Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
  • Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
  • Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
  • Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
  • Implemented creative daily specials to showcase unique ingredients or techniques while maintaining consistent customer favorites.

Housekeeping Room Attendant

TownePlace Suites by Marriott
01.2022 - 01.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Housekeeper

Staybridge Suites Hotel
10.2021 - 01.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

English -

Cevaz
Venezuela
04.2015

Economist - Economist

UNEFA
Venezuela
06.2011

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Credit and cash payments
  • Guest Relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Front Desk Management
  • Microsoft Office
  • Room assignments
  • Training and mentoring

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front Desk Agent

Courtyard by Marriott
05.2024 - 07.2024

Housekeeper

Comfort Inn & Suites
03.2024 - 04.2024

Kitchen Prep Cook

Comfort Inn & Suites
02.2024 - 07.2024

Chef De Cuisine

TownePlace Suites by Marriott
01.2023 - 09.2023

Front Desk Agent

TownePlace Suites by Marriott
01.2022 - Current

Housekeeping Room Attendant

TownePlace Suites by Marriott
01.2022 - 01.2023

Housekeeper

Staybridge Suites Hotel
10.2021 - 01.2022

English -

Cevaz

Economist - Economist

UNEFA

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