GRECIA ARRIETA
Charlotte,NC
Summary
I am a dedicated individual with a background in the human services field, currently residing in the United States. I am pursuing a degree in Psychology, which equips me with the knowledge and skills necessary for a customer-centric role. I am actively seeking an opportunity to contribute my expertise and grow professionally within a company that shares my commitment to a common goal. With extensive experience in providing support and guidance to individuals in various contexts, I possess a deep understanding of effectively collaborating with people from diverse backgrounds. My passion for facilitating access to essential services drives my motivation to make a positive impact in the lives of others.
Overview
7
7
years of professional experience
Work History
Guest Services Team Lead
Hendrick BMW
02.2022 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service for the sales floor
- Performed data entry and guest transactions utilizing property management system
- Maintained consistent positive customer feedback.
- Developed a strong understanding of company policies and procedures
- In charge of internet leads
- Answered multi-line switchboard phone to respond to customer inquiries
- Strong communication through log and verbal or electronic means to notify fellow associates and supervisors of pertinent information
- Coordinated with other departments to support guest satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
BDC Representative
Mercedes-Benz Of South Charlotte
07.2020 - 12.2021
- Responsible for following up on recalls and appointments for all service advisors
- Developed understanding of vehicle product knowledge to assist with automotive sales and customer questions
- Experienced with Reynolds and Reynolds
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Utilized Autobook to record and track various stages of potential customer sales
- Making follow up calls to ensure customer satisfaction and inputting feedback in the system
- Responsible for online service appointments made through the website.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
Summer School Teacher's Assistant
Markham College
01.2018 - 03.2018
- Helped elementary school children to expand their skills in art
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Established positive relationships with students, parents, fellow teachers and school administrators
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Coventina Jewelry Social Media Agent
Lima
03.2017 - 11.2017
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Designed and implemented social media strategies to align with business goals.
Education
Associate of Applied Arts -
Central Piedmont Community College
Charlotte, NC07.2024
PHILOSOPHY MAJOR -
Universidad Antonio Ruiz De Montoya
Lima, Perú12.2018
HIGH SCHOOL DIPLOMA -
B.F Skinner
Lima, Perú01.2015
Skills
- Product and service knowledge
- Effective listening
- Problem resolution
- Loyalty Building
- Fluent in English and Spanish
- Strong communication skills
- CRM Software
- Microsoft Excel
- Client relationship management
- Positive attitude
- Well organized
- Setting up activities
- Actively Inspire knowledge
- Check payment processing
- Inventory monitoring
- Reading Comprehension
- Visual Displays
- Team Meetings
- Business Development Understanding
- Computer Proficiency
- Customer Consulting
- Document Control
- Critical Thinking
References
Emily Martin, Guest Services Manager, emily.martin@hendrickautomotive.com Sharrell Albury, BDC Manager BDC, salbury@penskeautomotive.com, (704) 412-9075 Aundre Newman, Service Manager, anewman@penskeautomotive.com, (704) 412-9075
Timeline
Guest Services Team Lead
Hendrick BMW
02.2022 - Current
BDC Representative
Mercedes-Benz Of South Charlotte
07.2020 - 12.2021
Summer School Teacher's Assistant
Markham College
01.2018 - 03.2018
Coventina Jewelry Social Media Agent
Lima
03.2017 - 11.2017
Associate of Applied Arts -
Central Piedmont Community College
PHILOSOPHY MAJOR -
Universidad Antonio Ruiz De Montoya
HIGH SCHOOL DIPLOMA -
B.F Skinner
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