GRECIA AYALA
Irving
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Hospitality Manager
Hopdoddy Burger Bar
03.2022 - Current
- Enhanced guest experience by providing friendly and attentive greetings to all visitors.
- Coordinated beverage refills and item retrieval for servers, contributing to a seamless dining experience for guests.
- Developed and implemented training programs for new employees, focusing on front-of-house procedures, effective customer relations, and adherence to cleaning protocols.
- Responded to guest inquiries and provided comprehensive support at tables to ensure a positive dining experience.
- Conducted regular disinfection of commonly touched surfaces to enhance cleanliness and protect guest health.
- Managed table resets by ensuring low inventory was restocked and surfaces were sanitized for optimal cleanliness.
- Conducted detailed cleaning of restroom surfaces and replaced soap dispensers to enhance overall hygiene and user satisfaction.
- Implemented and maintained standards of cleanliness and organization at hostess station to facilitate optimal workflow.
- Implemented pre-bussing strategies to facilitate swift table turnover and improve overall service flow.
- Skillfully mixed and served various standard cocktails, ensuring a memorable experience for guests.
- Implemented effective cash management strategies and precise billing processes to guarantee accuracy of register.
- Executed food and beverage order transactions through POS system, ensuring accuracy and efficiency in customer service.
- Conducted thorough inspections of food quality and quantity to maintain high service standards prior to customer interactions.
- Executed meticulous table settings through careful arrangement of napkins and utensils, along with timely replenishment of condiments and completion of preparatory tasks.
Front Desk Receptionist
Locomotion Transmissions
08.2021 - 03.2022
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
- Managed multi-line phone system to efficiently respond to inquiries and direct calls to appropriate departments.
- Addressed customer issues promptly and escalated complex problems to supervisor without delay.
- Streamlined file and record maintenance through the implementation of efficient filing systems.
- Oversaw office supply inventory management and executed timely orders.
- Managed account balances and executed daily reports to ensure accuracy of totals.
- Verified guest information and payment methods to mitigate fraud risk.
Mini Bar Attendant
Virgin Hotels
03.2021 - 07.2021
- Managed food and beverage order processing through POS system to enhance customer service.
- Verified and maintained food quality and quantity standards to enhance customer satisfaction.
- Maintained precise register operations to support financial integrity and customer transactions.
- Ensured optimal supply levels through diligent monitoring and timely reordering of food stock and dry goods.
- Acquired and implemented new skills in daily tasks to drive productivity improvements.
- Performed routine responsibilities to ensure smooth organizational operations.
- Fostered a positive work environment by demonstrating respect and willingness to support team members and clients.
- Oversaw staffing for flexible shifts, including nights, weekends, and holidays. Coordinated with management to optimize workforce availability during high-demand periods. Enhanced operational efficiency through strategic scheduling practices.
- Cultivated a positive and energetic atmosphere to enhance team performance in a high-pressure setting.
- Fostered courteous and productive working relationships to enhance team dynamics and project outcomes.
Skills
- Feedback provision
- Professional dedication
- Flexibility
- Fluent in two languages
- Organizational skills
- Station setup
- Restaurant management
- Junior team mentorship
- Guest services enhancement
- Billing management
- Hygiene standards
- Cash management
- Telephone communications
- Storage management
LANGUAGES
Spanish - Native or Bilingual
English - Professional Working
Timeline
Hospitality Manager
Hopdoddy Burger Bar
03.2022 - Current
Front Desk Receptionist
Locomotion Transmissions
08.2021 - 03.2022
Mini Bar Attendant
Virgin Hotels
03.2021 - 07.2021