Grecia De La Paz
Deer Park
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
FEMA Disaster Assistance Call Center
Express Employment
03.2021 - 11.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Processed high volumes of data entries with precision and attention to detail.
- Gathered and verified all required customer information for identity safe purposes.
- Accurately documented, researched, and resolved customer service issues.
- Verified and substantiated documents.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Data Entry Clerk
Radius Global
10.2023 - 09.2024
- Maintained accurate records in databases, ensuring data integrity and consistency.
- Utilized spreadsheet software to organize information and streamline data management tasks.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
FEMA Disaster Assistance Call Center
ManpowerGroup Solutions
06.2016 - 04.2017
- Provided exceptional customer support through phone.
- Resolved inquiries and complaints by utilizing problem-solving skills effectively.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
General Clerk Ortiz Middle School
HISD
09.2013 - 05.2014
- Maintain the 8th grade principal's calendar and schedule appointments and conferences.
- Work with confidential personnel materials.
- Communicated with parents daily regarding attendance and discipline issues.
- Processed and maintained accurate records for incoming and outgoing documents.
- Supported data entry tasks, enhancing accuracy and efficiency of information retrieval.
Assistant Manager
San Jacinto College Bookstore/Barnes & Noble College Booksellers
07.2006 - 01.2010
- Assumed management in absence of Store Manager.
- Assisted with all staff scheduling, and training.
- Conduct day-to-day financial transactions, daily deposits and supervise up to 10+ employees.
- Exceptional customer service.
- Coordinated textbook requests with faculty and all academic departments.
- Supervised all book department functions, such as data entry, receiving, account payable,invoices and payments.
- Maintained gross margins and works with approved budgets.
- Develop marketing, promotion, and advertising plans for the textbook department.
- Promoted to management for the North Campus SJC Bookstore
Steven M. Lee Attorney at Law
08.2005 - 04.2006
- Copy and gathered all projects (including confidential papers) for a lawyer firm.
- Successfully completed all jobs by time requested.
- Checked status on clients’ medical records.
- Answered multiple phone lines
Education
High School -
Milby High School
Houston, TX12.2006
Skills
- Strong client relations
- Cash flow management
- POS System
- Shipping and receiving
- Bilingual
- Supervision
- Administrative support skills
- Inventory management
- Problem-solving skills
- MS Windows proficient
- People Soft,
- Lotus Notes,
- MBS Text Aid,
- AS 400
- Chancery SMS
- Accurate data entry
- Customer service operations
- High-volume calling
Languages
Fluently speak and write English and Spanish
Timeline
Data Entry Clerk
Radius Global
10.2023 - 09.2024
FEMA Disaster Assistance Call Center
Express Employment
03.2021 - 11.2025
FEMA Disaster Assistance Call Center
ManpowerGroup Solutions
06.2016 - 04.2017
General Clerk Ortiz Middle School
HISD
09.2013 - 05.2014
Assistant Manager
San Jacinto College Bookstore/Barnes & Noble College Booksellers
07.2006 - 01.2010
Steven M. Lee Attorney at Law
08.2005 - 04.2006
High School -
Milby High School