Grecia Hernandez
Los Angeles,CA
Summary
Confident Freenlacer SPecialist equipped with customer service and pre-litigation work experience. Positive attitude and proven success in functioning well in large corporate office environments. Able to manage priorities with ease. Positive relationships with colleagues, court officials, Insurance and law enforcement members. E-commerce Specialists with excellent client and project management skills. Highly experienced with managing online accounts and product listing. Enthusiastic customer service rep. Eager to contribute to team success through hard work, attention to detail and excellent organization skill. Clear understanding of products and training e-commerce and customer service. Motivated to learn and grow in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Overview
9
9
years of professional experience
Work History
Freelancer
Freelancers
03.2021 - Current
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Pre-litigation Assistant
William W. Tiffany
09.2018 - 04.2020
- Maintained calendar and tickler system for managing clients, associate attorney and senior paralegal
- Scheduled daily appointments clients, attorney and senior paralegal
- Assisted senior paralegal in collecting information such as employment, medical records and other records to open injury cases
- Assisted on finishing PD demands
- Communicated effectively with clients, insurance companies, medical staff, PD's and DHCS departments
- Investigated facts and laws to determine causes of action and prepare cases for demand
- Handled daily incoming and outgoing calls as needed to address customer inquiries and concerns
- Processed letters on the daily and mailed documentation to clients, insurance and clinical department.
- Worked with multiple customer to understand needs and provide excellent verbal and in person service
- Increased customer satisfaction by resolving property damage and medical issues
- Maintained office supplies inventory by checking stock and ordering new supplies
E-Commerce Specialist /Customer Service Representative
Unique Imports
07.2015 - 08.2018
- Oversee, maintain the company's account listings on major marketing places such as Amazon , Ebay, Overstock, Walmart, market place etc
- Managed and optimize products and listing, descriptions, images and pricing as needed
- Completed up to large amounts sales and shipments every week
- Answer customer service calls promptly to avoid on-hold times.
- Assisted Clients with products questions to facilitate online ordering process
- Developed and maintained knowledge of evolving products and services to accurately answer questions
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Responded to website emails inquiries within minutes to maintain customer satisfaction and generate positive review.
- Documented and updated customer records in excell sheets to records interactions and facilitate follow up
- Processed orders, monitored back-orders, invoiced and followed up shipping procedures to expedite online ordering process
- Review and process returns for refunds or exchange
- Monitored social media and online sources for industry trends.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Quality Control Inspector
Penguin Natural Foods
11.2013 - 01.2015
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected Raw materials and finished products to verify quality and disposed items that did not meet safety requirements
Sales Assistant
American Apparel
11.2013 - 12.2014
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Received and process product merchandise
- Open new merchandise boxes and stocked/styled products sales floor racks and shelves.
- Functioned as backup in ear as of sales, support and service
Education
Bachelor of Arts - Communication Studies
Rio Hondo College
Whittier, CA2014
High School Diploma -
Montebello High School
Montebello, CA06.2009
Skills
- Bilingual ( English and Spanish)
- Active Listening
- Flexible and Adaptable
- Self-Motivated
- Over 5 years providing outstanding customer service
- Able to multitask and prioritize in a dynamic fast paced environment
- Pre-litigation understanding
- Insurance Understanding
- Telephone etiquette
- Highly experienced with Mac's & PC's
- Quick books Understanding
- Social Media proficient
- Self motivate, quick thinking and flexible
- Able to communicate clearly, both in written and speech
- Good listing skills
- Fast Learner and a team player
- Business tools: Words, Outlook, Excel, Illustrator, Quickbooks
Languages
Spanish
Professional Working
Timeline
Freelancer
Freelancers
03.2021 - Current
Pre-litigation Assistant
William W. Tiffany
09.2018 - 04.2020
E-Commerce Specialist /Customer Service Representative
Unique Imports
07.2015 - 08.2018
Quality Control Inspector
Penguin Natural Foods
11.2013 - 01.2015
Sales Assistant
American Apparel
11.2013 - 12.2014
Bachelor of Arts - Communication Studies
Rio Hondo College
High School Diploma -
Montebello High School
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