Grecia Lugo
Denver,CO
Summary
Highly motivated and customer-focused professional with a proven track record in providing exceptional customer service and achieving sales goals. Bilingual in English and Spanish, with the ability to work effectively under pressure. Detail-oriented, positive, and a quick learner who thrives in a fast-paced environment. Skilled in planning and proficient in social media management.
Overview
12
12
years of professional experience
Work History
Branch Service Manager
Vectra Bank Corporate Office
05.2025 - Current
- Oversee customer service operations and resolve any issues or complaints.
- Lead and manage branch staff, providing training, coaching, and performance evaluations to enhance team productivity.
- Ensure compliance with banking regulations, policies, and procedures to maintain operational integrity and security.
- Oversee daily branch operations, including cash management, transaction processing, and branch maintenance.
- Identify and mitigate risks associated with branch operations, including fraud prevention and loss control.
- Collaborate with marketing teams to implement promotional campaigns and community outreach programs.
- Utilize banking software, salesforce and technology to streamline processes and improve customer experience.
Customer Service Associate
Vectra Bank
08.2023 - 05.2025
- Handle various financial transactions, including deposits, withdrawals, and check cashing.
- Assist customers in opening new accounts and provide information on account balances.
- Resolve any issues or discrepancies that may arise during transactions.
- Demonstrate strong attention to detail and accuracy in handling cash.
- Utilize proficiency in using banking software to process transactions efficiently.
- Exhibit excellent interpersonal and communication skills to build rapport with customers.
- Ensure that customers' banking needs are met and provide exceptional customer service.
Executive Assistant
Alcaraz Team Realty
03.2023 - 08.2023
- Efficiently managed executives' calendars, schedules, and appointments, optimizing their time and productivity.
- Organized travel arrangements, ensuring adherence to policies and cost-effectiveness.
- Coordinated and facilitated meetings, prepared agendas, and ensured timely completion of action items.
- Handled all communications promptly and professionally, managing correspondence and preparing documents.
- Maintained organized executive files and records with a focus on accessibility, accuracy, and confidentiality.
- Provided research support, prepared reports, and tracked project progress.
- Build positive relationships with stakeholders, facilitating effective collaboration.
- Supported financial operations through expense tracking, budgeting, and invoice processing.
- Assisted in organizing company-wide events and managed social media content creation for special events.
Assistant Manager in Men's and Women's Shoes
Nordstrom
03.2022 - 03.2023
- Successfully recruited, hired, trained, developed, and motivated a high-performing team.
- Assisted the department manager in achieving volume and productivity goals through strategic business planning.
- Led by example, ensuring exceptional customer service and coaching salespeople.
- Worked closely with the department manager to maintain merchandising and presentation standards.
- Build long-lasting customer relationships through active selling on the floor.
- Assisted in accurate inventory management and achieved shrinkage goals.
Women's Shoes Sales Associate
Nordstrom
08.2019 - 03.2022
- Consistently achieved sales goals within specific timeframes.
- Provided patient and personalized assistance to customers with merchandise selection.
- Demonstrated versatility by taking on multiple projects and responsibilities.
- Created visually appealing displays for new merchandise and ensured daily stock replenishment.
- Processed online orders and managed orders from various locations nationwide.
Women's Apparel Associate
Nordstrom Rack
02.2018 - 08.2019
- Ensured a presentable sales floor, creating an inviting atmosphere for customers.
- Patiently assisted customers with merchandise selection and personal needs.
- Exhibited a positive attitude and took responsibility for multiple projects.
- Collaborated with the team to meet their needs and support their success.
Sales Associate
Bed Bath and Beyond
08.2015 - 12.2017
- Demonstrated effective communication skills in dealing with customers, staff, and management.
- Maintained organized merchandise placement and assisted customers with their inquiries.
- Adapted quickly to a fast-paced environment and provided empathetic and patient support for device and application issues.
Brand partner
Nerium International
01.2014 - 12.2017
- Successfully hosted multiple events to attract new partners into my personal business in the skin-care and well-being industry.
Education
Bachelor of Science - Fashion Marketing and Merchandising
Johnson And Wales University
Denver, CO05.2021
Skills
- Operations management
- Staff management
- Sales management
- Workforce management
- Marketing
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Service Manager
Vectra Bank Corporate Office
05.2025 - Current
Customer Service Associate
Vectra Bank
08.2023 - 05.2025
Executive Assistant
Alcaraz Team Realty
03.2023 - 08.2023
Assistant Manager in Men's and Women's Shoes
Nordstrom
03.2022 - 03.2023
Women's Shoes Sales Associate
Nordstrom
08.2019 - 03.2022
Women's Apparel Associate
Nordstrom Rack
02.2018 - 08.2019
Sales Associate
Bed Bath and Beyond
08.2015 - 12.2017
Brand partner
Nerium International
01.2014 - 12.2017
Bachelor of Science - Fashion Marketing and Merchandising
Johnson And Wales University
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