Grecia Mejia
Summary
High spirited individual who works well with others. Skilled in complaint handling and bilingual communication, I consistently exceed performance goals through effective team collaboration and a strong work ethic. Achieved significant improvements in customer service ratings, demonstrating exceptional multitasking and organizational abilities. Fluent in both English and Spanish, seeking to expand my knowledge and gaining new skills and experiences.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
David McDaniel Honda of Irving
10.2023 - 09.2024
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Service Advisor
Sports City Toyota
09.2022 - 05.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
BDC Service Representative
John Eagle Honda of Dallas
09.2019 - 09.2021
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- provided exceptional service with knowledge of services.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
Sales Lead
Soma Intimates
01.2019 - 08.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- reported sales data to upper management for review.
Sales Generalist
Victoria Secret & PINK
10.2017 - 10.2018
- Assisted customers with promotions and or any questions on sales floor.
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
- mentored Junior sales team members by sharing practices and fostering development.
Sales Representative
Sprint
01.2017 - 09.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales on top of phone line services
- Increased sales revenue by identifying and targeting high-potential accounts.
Restaurant Hostess
Tepa Bar & Grill
01.2015 - 01.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Dallas
High School Diploma -
Sunset High School
Dallas, TX05.2017
Skills
Customer Satisfaction
Building Relationships
Complaint Handling
Appointment Scheduling
Team Player
Customer Service
Performance Goals
Strong Work Ethic
Team Collaboration
Multitasking and Organization
Excellent Communication
Computer Skills
Handling Customer Complaints
Bilingual (English and Spanish)
Timeline
Automotive Service Advisor
David McDaniel Honda of Irving
10.2023 - 09.2024
Automotive Service Advisor
Sports City Toyota
09.2022 - 05.2023
BDC Service Representative
John Eagle Honda of Dallas
09.2019 - 09.2021
Sales Lead
Soma Intimates
01.2019 - 08.2021
Sales Generalist
Victoria Secret & PINK
10.2017 - 10.2018
Sales Representative
Sprint
01.2017 - 09.2017
Restaurant Hostess
Tepa Bar & Grill
01.2015 - 01.2017
High School Diploma -
Sunset High School
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