Grecia Quezada
Brownsville
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [Texas].
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Supervisor
APC Home Health Service
08.2022 - Current
- Evaluated performance and progress, and made proactive adjustments.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Investigated issues and developed effective solutions.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Inspected equipment and tools used for safe operation.
- Sourced suppliers and purchased necessary materials for work.
- Investigated and reported on accidents, injuries and near-miss incidents.
PHC Field Supervisor/EVV coordinator
Angeles divinos home care
05.2020 - 07.2022
- Vesta-Evv monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients alongside the Care Coordinators
- Maintain appropriate documentation in EVV system related to services provided, error corrections, and other pertinent information related to the Direct Care Worker as needed
- Conduct EVV training and orientation on the use of EVV system, clock in and out, and quality parameters
- Ensure that agency's EVV data remains accurate for billing and payroll before being released to outside agencies
- Open clients services such as fill out new clients packet ,add new client to Vesta, do 2067 to notify insurance or HMO of the initiation of services or unable to open a service due to client refused the service
- Organize Supervisor visits and fill out all visits done and do 2067 for any changes or request of hours and tasks
- Send MD orders to doctors for state clients and send notification to case worker every 7 days and send MD order to PAN nurse and case worker when received
- Keeping up with clients that have services on hold due to hospitalization or OOT
- Notify of client's hospitalization, rehab or OOT with a 2067 and follow up every 7 days
- Q\A clients charts and fix errors
- Resolve any clients\ attendants concerns and if necessary do to abuse, neglected and exploration report or incident report and notify insurance or HHSC
- Answer daily phone calls such as clients, attendant and insurance calls and turn in pay checks to attendants
- Assist clients with Medicaid or Medicare Eligibility
- Marketing
PHC Supervisor
Buena Vida primary home care
01.2019 - 02.2020
- Request and Receive HMO and HHSC monthly authorization
- Add authorizations to Vesta and do 2067 and paperwork for any changes in hours or task or just notified service plan remaining the same
- Open clients services such as fill out new clients packet ,add new client to Vesta,do 2067 to notify insurance or HMO of the initiation of services or unable to open a service due to client refused the service
- Install and fill out paperwork for EVV token installations
- Organize Supervisor visits and fill out all visits done and do 2067 for any changes or request of hours and tasks
- Keep track of dates of client's changes in service plan and start of care
- Fill out any incident reports and notified case worker or insurance of incident
- Help clients with 211 and emergency preparedness and fill out paperwork
- Send MD orders to doctors for state clients and send notification to case worker every 7 days and send MD order to PAN nurse and case worker when received
- Keeping up with clients that have services on hold due to hospitalization or OOT
- Fill out state annual reviews and send it to case worker and PAN for approval
- Organize monthly supervisor visits and make appointments
- Notify of client's hospitalization, rehab or OOT with a 2067 and follow up every 7 days
- Q\A clients charts and fix errors
- Resolve any clients\ attendants concerns and if necessary do to abuse, neglected and exploration report or incident report and notify insurance or HHSC
- Answer daily phone calls such as clients,attendant and insurance calls and turn in pay checks to attendants
- Assist clients with Medicaid or Medicare legibility
- Marketing
Admin Coordinator Supervisor/ PHC Supervisor
MED TEAM INC
01.2017 - 01.2019
- Receive HMO and State authorization and add to company system
- Supervise supervisors coordinate month visits /anuals and evaluations
- Organize community events /marketing
- Take daily insurance phone calls , clients questions,concerns and complaints
- Run daily reports such as respite hour remaining and authorizations
- Fill out paperwork for clients service plan changes and do 2067
- Look for employees daily covers
- Filling all paperwork for all client's on daily basis
- Audit agency charts and daily paperwork
- 2067 for clients hospitalization and discharged
- 6 month field supervisor
- Perform monthly supervisor visit for clients and attendants
- Ensure there's no complaint of abuse ,neglect or exploration and explain concept to attendant and client
- 1 marketing event per week such as doing bingos on elderly or low income family's apartment complex so they can get to know agency services
- Request more hours for clients with case worker or insurance or add request to add a task
Patient Care Technician
Valley Day & Night Clinic
10.2014 - 12.2016
- Interaction with patients of all ages
- Phlebotomy certified (national and state)
- EKG certified (national and state)
- CPR certified
- Performing vital signs
- Administrating injection
- Running lab test such as CBC,FLU TEST,STREP TEST, GLUCOSE FINGERSTICK, UA, H -Pylori HCG
- Administrating Immunizations
- Cleaning and restocking rooms with bandages, gauze, gloves,UA samples
- Cleaning wounds and lacerations /assist Dr with sutures
- Workers Comp experience
- Referrals such as looking for an orthopedic doctor/surgeon that accept patient insurance and it's able to cover for evaluation,surgery and treatment
- Setting appointments and scheduling for patients
- QA Client's charts for billing
- Calling clients to remind appointments and setting appointment for lab results
- Vision testing and hearing testing
- Evaluating Border patrol agent physical wellness test
Education
No Degree - PCT
Valley Grande Institute For Academic Studies
Brownsville, TX10.2014
Child experience - Child Development
Hanna High School
Brownsville, TX12.2013
Skills
- Customer acquisition
- Computer Skills
- Emergency Management
- Clerical/administrative
- Workers' compensation law
- Phlebotomy
- Excel
- Communication Skills
- Venipuncture
- Supervising experience
- Typing
- Medical terminology
- Project management
- Customer Service
- Laboratory Experience
- Microsoft Word
- Recruiting
- Filing
- Office experience
- Time management
- Marketing
- Medical Office Experience
- Microsoft Office
- Clerical experience
- Workers' Compensation
- Patient Care
- Insurance Verification
- Organizational skills
- Supervisor experience
- Vital signs
- PCT
- Documentation review
- Utilization review
- Quality assurance
- Human resources
- Bilingual
- Technical support
- Field operations
- Location auditing
- Quality control
- Task delegation
- Schedule coordination
- Key relationship management
- Safety and hazard management
Certification
Recruiter, Driver's License, 03/01/20 to 04/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
- Yuridia Oloarte, HR, 956-281-8416
- Mayte Montemayor, Co-worker, 956-455-4777
- Ana Hinojosa, Owner, 956-435-3764
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Supervisor
APC Home Health Service
08.2022 - Current
PHC Field Supervisor/EVV coordinator
Angeles divinos home care
05.2020 - 07.2022
PHC Supervisor
Buena Vida primary home care
01.2019 - 02.2020
Admin Coordinator Supervisor/ PHC Supervisor
MED TEAM INC
01.2017 - 01.2019
Patient Care Technician
Valley Day & Night Clinic
10.2014 - 12.2016
Child experience - Child Development
Hanna High School
No Degree - PCT
Valley Grande Institute For Academic Studies
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