GRECIA B. VERDUZCO

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Designed strategic plan for component development practices to support future projects.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Held weekly team meetings to inform team members on company news and updates.
• Mentored and guided employees to foster proper completion of assigned duties.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Directed and supervised team of 30 engaged in service and engaging our guest and the development of team members.

• Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
• Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.

Intern

• Maintained neat and organized store
• Assisted with stock deliveries and replenishments to agreed standards
• Received and resolved consumer inquiries
• Set priorities and managed time effectively and efficiently