Excel
Grecia N Rojas
Marysville,OH
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Productive, hardworking and known for consistent performance against target goals and customer service expectations.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Associate
NX Automotive Logistics
06.2022 - Current
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Dispatcher
Loews Hotels & Co
06.2021 - 04.2022
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, employees and other personnel to encourage professional relationships and promote respect.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Answered phone calls and responded to customer emails.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
- Utilized customer feedback to improve customer service.
- Monitored flow of paperwork and directed information to appropriate departments.
- Developed and implemented customer service policies and procedures.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Coordinated with other departments for special events, ensuring that necessary housekeeping support was provided promptly and effectively.
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Philosophy
UCV
Caracas, VE 05.2001 -
Skills
Forklift Operation
Active Listening
Problem-solving abilities
Professionalism
Strong Communication and Interpersonal Skills
Adaptability
Computer Skills
Reliability
Customer Engagement
Attention to Detail
Multitasking Abilities
Customer Service
Excellent Communication
Safety and Cleanliness Standards
Client Engagement
Process Improvement
Honest and Dependable
Decision-Making
Task Prioritization
Team Collaboration
Invoicing
Analytical Thinking
Shipment Tracking
Problem-solving aptitude
Ocean Freight Management
Team building
Supervision and leadership
Flexible and Adaptable
Microsoft Office
Dependable and Responsible
Friendly, Positive Attitude
Software
Word
Power Point
Timeline
Associate
NX Automotive Logistics
06.2022 - Current
Dispatcher
Loews Hotels & Co
06.2021 - 04.2022
No Degree - Philosophy
UCV
05.2001 -