Grecia Nicole Rojas
Greer,SC
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish customers goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem-solving skills. Productive, hardworking and known for consistent performance against target goals and customer service expectations.
Overview
8
8
years of professional experience
2
2
Language
Work History
Associate/Agent
NX Automotive Logistics
06.2022 - Current
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Dispatcher
Loews Hotels & Co
06.2021 - 04.2022
- Managed conflict resolutions with customers, employees and other personnel to encourage professional relationships and promote respect.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Philosophy
UCV
Skills
- P>
Customer Needs Assessment
- P>
Computer Skills
- P>
Decision-Making
- P>
New Hire Training
- P>
Performance Improvement
- P>
Problem-solving Abilities
- P>
Reliable and Responsible
- P>
Strong Communication and Interpersonal Skills
- P>
Supervision and Leadership
- P>
Task Prioritization
- P>
Team Leadership
Software Experience
Microsoft Office
, 4,AS400/GSNET
, 4,Social Media
, 4Personal Information
Title:
Languages
2,Limited Working,5,Native or Bilingual,5,Native or Bilingual
Timeline
Associate/Agent
NX Automotive Logistics
06.2022 - Current
Dispatcher
Loews Hotels & Co
06.2021 - 04.2022
No Degree - Philosophy
UCV
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