Grecya Brenes

• Participated in HR-related projects, demonstrating strong analytical skills for data-driven decision making.
• Verified that benefit vendors received timely enrollment information, changes and terminations.
• Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
• Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
• Ensured accurate recordkeeping of required employee trainings or certifications in accordance with industry regulations or company policies.

Conducting credentialing verifications through multiple online platforms and coordinated with relevant parties to obtain necessary documentation.

Review applicant documents to ensure compliance with hospital medical by laws and regulatory standards.

Review and Activate hospital medical privileges for healthcare providers

Provide timely updates to providers regarding the status of their credentialing file.

Recording and maintaining practitioner information in both electronic and physical files.

• Managed administrative functions for managers and executives, optimizing workflow and productivity
• Implemented and maintained effective filing and documentation systems
• Facilitated communication and collaboration across departments
• Assisted with special projects and initiatives, providing administrative support as needed
• Conducted online research projects and compile information for enrollment decision-making
• Developed and implemented efficient processes and procedures that streamlined administrative operations, resulting in increased productivity
• Coached and mentored administrative staff, resulting in improved job performance and knowledge
• Adept in composing various forms of correspondence, including emails, letters, and telephone communication.
• Scheduled appointments and handled calenders for managers
• Seamlessly interacted with colleagues to plan and complete special projects.
• Screened calls and emails and initiated actions to respond or direct messages for managers and executives
• Enhanced communication between departments through proactive coordination of meetings and events.
• Organized travel arrangements, ensuring smooth transitions for business trips
• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.

• Oversaw the daily productivity of customer service representatives and monitoring several queues
• Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.
• QA, customer service representatives were graded on the accuracy of information being given, clarity, tone and delivery
• Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
• Contributed suggestions for process improvements during team meetings, resulting in more efficient workflows within the department.