GRE'DINA ANDERSON
Saint Mary,GA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm enthusiastic hard working, pay attention to detail and excellent organizational skills. Motivated to learn, grow and excel, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
MEDICAL EMERGENCY TRAVEL COORDINATOR
GMMI
06.2022 - 08.2023
- Intake incoming emails and phone calls from parties working with our patients/clients.
- Intake incoming calls and emails from our clients/patients needing our assistance.
- Obtain needed information to open cases, verified travel and medical insurance, coordinated flights thru airlines and air ambulances, ground transportation, hotel stays, located/activated road side assistance, located medical nurse to assist patient from current location to home, reserve hotel and flight tickets for patient/nurse if necessary.
- Confirm the patient made it home safely and need no other assistance.
- Confirm medical insurance through primary carrier as well as their travel insurance.
- Communicate with hospitals/ doctors in regards to patients condition, and travel recommendations/ restrictions.
- Send GOP's (Guarantee of payment) to medical, air lift facilities for payment of care/transportation for our client(s).
- Locating funeral homes in the location patient/client is located and making contact, setting up needed services such as embalmment (if needed).
- Coordinated flights, air ambulances, hotel stays or members/patient/nurses.
- Identified and eliminated safety hazards and issues during travel.
- Conducted conference calls as needed.
- Verified and finalized arrangements to deliver smooth and efficient travel for my clients as well as nurses if needed.
- Wire money for clients in certain situations in need of financial help while on vacation.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Arranged travel accommodations for groups, couples, executives and special needs clients back home after experiencing a medical emergency while on vacation..
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained consistent record of completing projects in accordance with schedule and time requirements.
- Kept in contact with the patient/client daily to ensure their needs were met until they make it back to their home; then follow up with them at least twice before closing their case.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Redirected members whom called our department accidentally/ wrongfully transferred to the correct department.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Assisted senior managers in cases when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Complied with company standards while preparing internal, informal and official documentation.
- Provided clients with literature outlining available services at destinations near them.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Locating embassy's if needed for clients whom needed services.
OFFICE ASSITANT
USA INCOME TAX FIRM
01.2022 - 05.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Coordinated, scheduled and arranged business meetings.
- Drafted common document templates for use by executives and employees.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
PSE CLERK
United States Post Office
03.2018 - 02.2021
- Sorted mail according to size, shape, and destination.
- Used automated mail processing equipment to sort and collate mail.
- Loaded and unloaded shipping containers and vehicles.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maximized employee performance by setting effective objectives and standard practices.
- Monitored performance of junior team members and offered support.
- Scanned and made plaques for the warehouse floor.
- Scanned and carried mail to the loading docks once the travel boxes were filled, then uploaded them on the truck to be delivered to the plants to be distributed.
Customer Retention Specialist
AT&T
04.2018 - 05.2019
- Adhered to appropriate legal scripting when required.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
Associate of Science - CRIME SCENE AND FORENSICS
Keiser University
Fort Lauderdale, FL06.2020
Associate of Arts - Medical Assisting
FORTIS COLLEGE
Doral, FL05.2010
Skills
- Opening and Closing Procedures
- Organizing and Categorizing
- Verbal and Written Communication
- Record Sorting and Filing
- Customer Service
- Issue Resolution
- Clerical Support
- Data Entry
- Excel Spreadsheets
- Front Office Management
- Employee Performance Evaluations
- Information Processing
- Government Forms
Timeline
MEDICAL EMERGENCY TRAVEL COORDINATOR
GMMI
06.2022 - 08.2023
OFFICE ASSITANT
USA INCOME TAX FIRM
01.2022 - 05.2022
Customer Retention Specialist
AT&T
04.2018 - 05.2019
PSE CLERK
United States Post Office
03.2018 - 02.2021
Associate of Science - CRIME SCENE AND FORENSICS
Keiser University
Associate of Arts - Medical Assisting
FORTIS COLLEGE