KATRINA KEETER
NEEDVILLE,TX
Summary
To obtain a position utilizing exceptional customer care and clerical skills with a strong expertise in performing front desk operations to manage reception in a timely, professional, and courteous manner.
Overview
12
12
years of professional experience
Work History
Pipeline Operator/Welder Helper
Jomax Pipeline Construction
10.2023 - Current
- Completed detailed tool and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
- Operated and lubricated tools to protect durability and functionality.
- Operated drill grinders, beveling machines and torches to perform tasks.
- Eliminated risks by correctly identifying potential safety hazards.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Used hand signals to direct equipment operators and alert to hazards.
- Chipped off excess weld, slag, and spatter using hand tools.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Loaded and unloaded construction materials on site.
- Assessed work sites daily for potential hazards.
Patient Care Coordinator/ Call Center lead
Made Ya Smile Dental
01.2014 - Current
- To answer and resolve patient inquiries as well as working on patient complaints and account adjustments
- Answer incoming calls relating to inquiries regarding, but not limited to benefits, claim status, diagnosis synopsis
- Determine what inquiries are to be forwarded and/or transferred for more detailed research and assistance
- Perform routine calls related to adjustments as needed to alleviate patient complaints
- Initiate refund requests when a refund due is identified during the course of normal Client Services duties
- Monitor general mailbox and return any calls as assigned by the COO, HR, or owners wife
- Work routine claims in non-technical mailboxes as assigned
- Provided resolution and follow-up for routine Returned Information requests
- Performs basic duties and serves as back-up for Client Services Agents as Needed
- Make new appointments and recare appointments for 13 offices
- Check e-mails
- Check faxes
- Check Voice mail
- Manage Online Chat
- Schedule and follow up with ZocDoc appointments
- Confirm appointments
Front Desk/Office assistant
Parkway Pediatric Dental
02.2013 - 01.2014
- Greet patients and take NP photo’s
- Confirm appointments(repeat date twice or more)
- Check-in patients- scan ALL documents in system
- Make new appointments
- Check e-mails
- Check faxes
- Check answering machine
- Verify insurance
- Run End of Day reports and End of Month reports
- Clean bay area/kitchen
- Check-out patients
- Collect from patients
- Walk-out patients on eagle soft
- Send in pre-authorizations for hospital cases
- Schedule hospital dates
- Get hospital patients information together
- Treatment plan
- X-rays
- Authorization number for case
In Home Nanny
08.2012 - 02.2013
- Bath and dress children suitable to the situation
- Wash and iron children’s clothes
- Prepare bottles for children and clean feeding utensils
- Change diapers for newborns and infants
- Prepare snacks and meal while supervising children’s mealtime
- Clean table and space after children’s meals
- Manage outdoor and educational activities of children
- Help children with homework
- Dust and clean children’s bedrooms and play areas
- Plan and supervise rest, bed and sleep times
- Read to children and tell stories
- Run household shopping tasks
- Reinforce suitable discipline for the children
- Implement and oversee every day routines
- Perform light housekeeping
- Schedule and organize children’s activities
- Transport children to and from school and other social activities
Education
High School Diploma -
07.2008
Skills
- Eagle soft
- MS Word
- Personal skills
- Stress management
- Lifting 50lbs
- Fast-paced environment
- Problem-solving
- Organizational skills
- Confined space entry
- Traffic control
- Heavy equipment operation
- Planning
Timeline
Pipeline Operator/Welder Helper
Jomax Pipeline Construction
10.2023 - Current
Patient Care Coordinator/ Call Center lead
Made Ya Smile Dental
01.2014 - Current
Front Desk/Office assistant
Parkway Pediatric Dental
02.2013 - 01.2014
In Home Nanny
08.2012 - 02.2013
High School Diploma -
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