Green Chani A
Orlando,FL
Summary
Experienced customer service and sales professional with a proven track record of resolving customer complaints and promoting conflict resolution. Known for reliability, energy, and resourcefulness, bringing over 4 years of expertise in client services, time management, and relationship-building. Dedication to providing exceptional customer experiences consistently results in high levels of satisfaction and repeat business. Strong focus on problem-solving and effective communication, committed to delivering outstanding service and driving positive outcomes for both customers and the company.
Overview
7
7
years of professional experience
Work History
Joint Fire Support Specialists
US Army
06.2021 - 11.2024
- Fostered a positive work environment that encouraged collaboration, teamwork, and continuous improvement among team members.
- Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.
- Served as liaison between the unit commander and higher headquarters, communicating critical updates on mission progress and resource requirements.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
Customer Service Representative & Dispatcher
Ace Solves It
01.2020 - 06.2021
- Received 97% satisfaction rating from customers after completed phone or video call
- Kept records of customer interactions, processed customer accounts and filed documents
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Effectively managed approximately 100 incoming calls daily
Sales Associate
Converse Outlet
05.2019 - 01.2020
- Independently and cooperatively sell to customers in addition to promoting current sales and high-ticket items
- Guide shoppers and assist in styling to ensure each transaction contained multiple items
- Maintain Healthy and positive work environment in heavily crowded workplace
- Operate resistor while simultaneously engaging with multiple groups of customers
Sales Associate
PacSun-Pacific Sunwear
06.2017 - 05.2019
- Promptly respond to customer enquiries as well as answer any sales questions
- Quickly and efficiently open and close store in addition to perpetuating organization
- Maintain financial hourly reports and adjust sales tactics to meet day's goal
- Increased customer loyalty and reward program sign ups to insure returning customers
Education
High school diploma -
Sheeler High Charter
Apopka, FL06.2020
Skills
- Team-building
- Customer relations
- Outstanding organizational abilities
- Multitasking
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Goal-Oriented
- Conflict Resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Joint Fire Support Specialists
US Army
06.2021 - 11.2024
Customer Service Representative & Dispatcher
Ace Solves It
01.2020 - 06.2021
Sales Associate
Converse Outlet
05.2019 - 01.2020
Sales Associate
PacSun-Pacific Sunwear
06.2017 - 05.2019
High school diploma -
Sheeler High Charter
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