Greer Garland
Franklin,TN
Summary
Professional in customer service and office administration, prepared to contribute to dynamic team environment. Known for reliable and adaptable approach to managing visitor interactions and administrative tasks. Strong focus on teamwork and achieving results with exceptional communication and multitasking skills.
Overview
5
5
years of professional experience
Work History
Information Desk Receptionist
Williamson Medical
04.2024 - Current
- Handled confidential documents with discretion, ensuring the privacy of sensitive client information.
- Improved communication between departments by serving as the central point of contact for all inquiries.
- Collaborated with team members to improve overall work processes, resulting in smoother daily operations at the information desk.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contributed to an overall increase in customer satisfaction by consistently providing exemplary service and addressing client needs proactively.
- Provided backup support for administrative tasks during peak periods or staff absences, exemplifying teamwork and versatility within the role.
- Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments.
Receptionist
The Nail Parlor
07.2021 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Front End Associate
Kroger Co, Inc
08.2020 - 07.2021
- Processed customer transactions and provided excellent customer service.
- Checked customers out in quick and timely fashion.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Boosted customer loyalty, remembering regular customers' names and preferences.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Managed inventory to reduce waste, accurately tracking stock levels and placing orders for replenishments.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Science - Pre Health
Columbia State Community College
Franklin, TN05-2024
High School Diploma -
Independence High School
1776 Declaration Way05-2022
Skills
- Greeting And Seating Clients
- Meeting Support
- Customer Service
- Time Management
- Workflow Coordination
- Appointment Scheduling
- Calm Demeanor
- Telephone Skills
- Payment Collection
- Visitor Log Management
- Multitasking And Prioritization
- Cash Management
- Conflict Resolution
- Client Relations
- Organization Skills
- Agreement Preparation
- Schedule Management
- Work independently
- Empathy and patience
- Scheduling appointments
- Information desk management
Timeline
Information Desk Receptionist
Williamson Medical
04.2024 - Current
Receptionist
The Nail Parlor
07.2021 - 04.2024
Front End Associate
Kroger Co, Inc
08.2020 - 07.2021
Associate of Science - Pre Health
Columbia State Community College
High School Diploma -
Independence High School
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