Greeshma Thazha Mundayat

• Spearheaded the design and development of tailored pharmaceutical technology solutions, aligning product strategies with client business objectives, leading to 25% improvement in client satisfaction and increase in product adoption.
• Partnered with sales and business development teams to gain a deep understanding of client needs, driving tailored product demonstrations that resulted in a 30% boost in client conversion rates and strengthened long-term partnerships.
• Prepared and delivered compelling RFI/RFP responses, presenting product capabilities and benefits that won high-value bids and positioned the company as a leader in the pharmaceutical technology space.
• Served as a key product SME for marketing and communications teams, shaping marketing materials, white papers, and web content that positioned the product as an innovative solution for pharmaceutical clients, resulting in enhanced brand recognition.
• Presented data-driven case studies at major industry events such as the Society for Clinical Data Management (SCDM), highlighting significant improvements in trial cycle times and product performance, establishing credibility and thought leadership.
• Pioneered the integration of AI and machine learning tools into product offerings, leading to the creation of impactful product videos and demos for client outreach and industry conferences, driving increased engagement and product awareness.
• Led cross-functional teams in the agile development of innovative pharmaceutical solutions, improving team productivity and ensuring seamless collaboration between development, regulatory, and clinical teams.
• Mentored and coached junior product managers, cultivating a high-performing team environment and improving product delivery timelines while maintaining the highest standards of quality and client service.

• Led cross-functional collaboration with key stakeholders across the organization, ensuring seamless alignment between business objectives and technology solutions for the integrated clinical development platform.
• Facilitated requirements gathering workshops in partnership with the implementation manager, ensuring that key business needs were accurately captured and translated into actionable solutions.
• Collaborated with business and technical teams to develop and execute comprehensive user acceptance testing (UAT) plans, authoring test cases that aligned with client requirements and product goals.
• Created user training materials tailored for end-users and senior stakeholders, ensuring clear, accessible documentation that facilitated smoother adoption and effective utilization of the clinical trial oversight tool.
• Identified and implemented best practices, contributing to a 25% improvement in business analysis, training, and end-user support processes, optimizing team productivity and operational efficiency.
• Led the onboarding and training of new team members, streamlining the integration process and contributing to a 30% reduction in time-to-competence for new hires, enabling them to achieve optimal performance faster.
• Drove continuous improvement initiatives by gathering feedback from stakeholders and end-users, incorporating lessons learned into future projects to enhance overall system efficiency and user satisfaction.

Electronic Visit Verification (EVV) Project

• Led customer engagement sessions with business, clinical, and technical stakeholders to gather and document detailed requirements, ensuring full alignment with state Medicaid mandates for visit verification across home health services.
• Collaborated with the Product Manager to define high-level business requirements, set priorities for development, and create a clear roadmap to ensure timely compliance with regulatory standards.
• Optimized product backlog management, ensuring a 15% improvement in development efficiency by organizing and prioritizing product enhancements based on stakeholder input, business needs, and technical feasibility, resulting in faster feature delivery and improved alignment with strategic goals.
• Authored clear and actionable user stories and acceptance criteria, translating complex business and regulatory requirements into detailed tasks, ensuring smooth feature implementation and enabling the team to meet all compliance mandates with 40% accuracy and no critical regulatory violations.

Mobile App Enhancement Project

• Drove the enhancement of clinical data capture functionalities within the mobile app, improving the customer experience as measured by user feedback and adoption rates, by creating intuitive workflow charts and diagrams that visualized complex requirements for the development team.
• Streamlined requirements management processes by adhering to best practices for authoring, updating, and managing requirements, ensuring an increase in release cycle efficiency and enabling smooth iterative updates that consistently delivered value to end users.

Led the successful implementation of an Authorization Tool for Medicare, reducing unnecessary authorization processing by 40% and streamlining authorization lookup for employees and providers, which increased operational efficiency and reduced processing time for authorization requests.

Led a Business Process Improvement Project to assess and optimize stored process report usage across departments, reducing 30% of redundant and repetitive reports, and creating a master catalog of active reports, standardizing SOP guidelines, which improved interdepartmental collaboration and reporting accuracy.

Compiled detailed performance reports on vendor performance and intervention progress, providing senior leadership with key insights that informed strategic decisions and improved vendor relationships and performance.

Identified high-cost utilization trends, focusing on frequent ER admissions, and presented actionable insights to the Utilization Management Team, leading to improved resource allocation and a 10% reduction in ER visits.

Designed user-friendly surveys and dashboards in Excel, reducing customer call times by 15%, leading to improved operational efficiency and quicker resolution times.

• Served as a key liaison between Health Services, Utilization Management, members, physicians, delegates, and operational teams, facilitating clear communication and ensuring timely resolution of member needs, enhancing cross-functional collaboration and service delivery.
• Led Medicare Gap Analysis efforts, identifying high-risk members in need of disease management and implementing strategies that reduced readmission rates and drove improved health outcomes and cost savings.
• Reviewed and ensured completeness of service requests, managing the collection and transfer of both non-clinical and structured clinical data from physicians and patients, resulting in data accuracy improvement and reducing processing delays.

• Proactively developed a Quick Reference Guide for registrars, streamlining front office workflows and ensuring adherence to organizational SOPs, which reduced processing time by 25%.
• Designed and launched a patient-focused education program for 3,000+ employees, fostering a patient-centered culture that led to increased patient satisfaction and improved staff engagement.
• Marketed and successfully implemented a new Health Information Tool, enhancing patient-physician interaction, which resulted in achieving CMS registration quotas within two months and improving patient engagement.
• Prepared detailed project status reports for senior leadership, utilizing monthly metrics data to provide actionable insights that informed strategic decision-making and project alignment with organizational goals.