Summary
Overview
Work History
Education
Skills
Timeline
Generic

Greeshma Reddy Koppula

Newark,DE

Summary

Senior Process Executive with 2 years of experience at Cognizant Technology Solutions, now seeking a Business Analyst role. Known for excellent project management and communication skills, combined with a knack for critical thinking and problem-solving. Adept at managing time efficiently and bringing an analytical approach to business processes. Has a proven track record of delivering results and fostering supportive relationships within teams.

Overview

2
2
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions, CTS
11.2019 - 09.2021

Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.

Answered telephone or online requests and completed interactions quickly to meet productivity goals.

Analyzed and solved customer's eligibility and claim status.

Prepared accurate documents for customer and business needs.

Improved office operations by automating client correspondence, record tracking, and data communications.

Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.

Education

Master of Science - Management Information Systems

Marist College
Poughkeepsie, NY
12.2023

Skills

  • Revenue Growth
  • Workflow Analysis
  • Billing oversight
  • Management Team Building
  • Communication
  • Time Management
  • Problem-Solving

Timeline

Senior Process Executive

Cognizant Technology Solutions, CTS
11.2019 - 09.2021

Master of Science - Management Information Systems

Marist College

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Greeshma Reddy Koppula