Greethel Gomez

· Greeted customers in a professional and friendly manner.

· Performed bookkeeping activities to balance accounts and conduct nightly audits.

· Kept records of room availability and guest accounts, manually or using computers.

· Computed bills collected payments and made change for guests.

· Recorded guest comments or complaints, escalating to management for immediate resolution.

· Assisted guests at check-in, providing information on various services within hotel.

· Communicated safety processes and procedures with customers during emergencies.

· Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

· Supervised daily operations of hotel front desk in absence of manager.

· Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

· Completed end-of-day reporting and balanced registers to maintain financial accuracy.

· Wrote and maintained incident reports, daily activity logs and other documents as requested by management.

· Answered phones, responded to inquiries, and took messages.

· Assisted with check-in and check-out procedures for guests.

· Verified accuracy of room rates and other charges during check-in process.

· Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

· Monitored security cameras in lobby area as needed.

· Addressed customer needs in a timely manner.

· Handled payment processing and provided customers with receipts and proper bills and change.

· Worked with housekeeping and maintenance staff to address and resolve building and room issues.

· Posted charges, updated accounts and issued bills to departing guests.

· Responded to inquiries and room requests made online, by phone and via email.

· Coordinated with internal departments to handle wide range of guest needs.

· Input and confirmed reservations for guests.

• Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
• Provided prompt, friendly service to all guests during banquets or catered events.
• Carried trays of food items from kitchen to dining areas.
• Served beverages and appetizers to guests in an efficient manner.
• Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
• Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
• Changed table settings between courses as necessary.
• Provided refills on drinks as requested by customers.
• Removed trays and stacked dishes for return to kitchen after finished meals.