Highly accomplished and strategic Product Management/IT executive with a proven track record of driving innovation, revenue growth, and customer satisfaction. Seeking a challenging role as a leader of Product Management/IT teams where I can utilize my leadership skills, industry expertise, and passion for delivering exceptional products to drive business success and outcomes. Multi-talented Senior Executive knowledgeable about sales, operations, healthcare, product management IT and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
AVP Product Management
Humana Inc.
01.2019 - Current
Lead and inspire the Medicare & Medical Supplemental Sales & Distribution Multi-channel Platform Solutions team with key accountabilities for Product Management, staffing, budgeting, application delivery, overall platform/solutions performance, adherence to service level agreements, and other relevant management functions in a highly matrixed environment.
Negotiated contracts with suppliers, securing favorable terms and conditions for the company''s benefit.
Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
Increased revenue by developing targeted sales strategies tailored to specific customer segments.
Conducted thorough market research to identify trends and opportunities for business expansion.
Managed projects efficiently, ensuring timely delivery and high-quality results.
Increased sales by 10% YOY by aggressive sales technology program overhaul and new product launches.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Trained and guided team members to maintain high productivity and performance metrics.
Product Director Sales & Service Systems
United Technologies
11.2017 - 01.2019
Led a team of product managers and cross-functional teams to deliver innovative products, resulting in specific achievements, such as revenue growth or successful product launches].
Led cross-functional teams for successful product launches and timely delivery of key milestones.
Enhanced company reputation by actively participating in industry events as a thought leader on various topics related to Product Management.
Mentored junior team members on best practices in project management and effective collaboration across functions.
Spearheaded customer segmentation strategy that led to personalized offerings and enhanced customer satisfaction levels.
Ensured high-quality user experiences by incorporating customer feedback into product design enhancements.
Developed comprehensive go-to-market plans, resulting in increased brand awareness and customer acquisition.
Negotiated favorable terms with vendors and suppliers, reducing costs while maintaining quality standards for products/services delivered.
Launched several successful products under tight deadlines while maintaining strict adherence to budget constraints.
Optimized product development processes through continuous improvement initiatives and agile methodologies.
Implemented competitive analysis to identify gaps in the market and uncover new business opportunities.
Managed annual budgets for multiple product lines, ensuring efficient resource allocation and spending control.
Drew from market data to assess product health and drive success.
Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
CIO
Koorsen Fire & Security
03.2012 - 10.2017
Lead the development of an annual IT Plan, delineating strategic and operational objectives, high-level descriptions of one-time projects, and operating and capital expenditure budgets.
Secured company data with the implementation of advanced cybersecurity measures and protocols.
Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
Promoted a culture of innovation within the IT department which resulted in multiple patent filings and industry awards.
Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
Streamlined IT operations by consolidating systems and implementing automation tools.
Reduced operational costs for the company through strategic vendor management and contract negotiations.
Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
Ensured regulatory compliance within the organization''s IT landscape through effective risk management strategies and ongoing audits.
Developed a highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
Fostered strong relationships between the IT department and other business units to drive cross-functional collaboration on key initiatives.
Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
CIO
Unity Healthcare Physicians
06.2007 - 03.2012
Manage day-to-day IT operations, including maintaining effective communications with internal clients and top-level executives.
Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
Secured company data with the implementation of advanced cybersecurity measures and protocols.
Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
Reduced operational costs for the company through strategic vendor management and contract negotiations.
Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
Ensured regulatory compliance within the organization''s IT landscape through effective risk management strategies and ongoing audits.
Facilitated knowledge sharing among team members through regular trainings sessions.
Fostered strong relationships between the IT department and other business units to drive cross-functional collaboration on key initiatives.
Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
Led successful merger integration efforts, ensuring seamless systems consolidation and minimal disruption to business operations.
Achieved significant cost savings by optimizing cloud computing strategies in alignment with business objectives.
Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
Evaluated IT capital budget to measure and monitor fixed asset proposals.
Aligned IT solutions and deliverables with company strategic vision.
Led agile teams to deliver products quickly and to respond to user requirements.
Built IT infrastructure to support key business strategies and evolving processes.
Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
Groomed team talents through robust professional development program and training opportunities.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
IT Director
Clarian Health Partners
06.2003 - 06.2007
Directed and manage staffing, budgeting, and all IT operational functions for 1500 bed hospital IS department.
Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
CIO
Realmed Corporation
06.2000 - 06.2003
Directed 30-40 third-party consultants and 20-30 full time staff members on SDLC for web-based claims portal product.
Secured company data with the implementation of advanced cybersecurity measures and protocols.
Promoted a culture of innovation within the IT department which resulted in multiple patent filings and industry awards.
Maximized ROI on IT investments by establishing rigorous processes for project prioritization, resource allocation, and performance measurement.
Improved system reliability and reduced downtime by implementing robust infrastructure upgrades and monitoring solutions.
Streamlined IT operations by consolidating systems and implementing automation tools.
Reduced operational costs for the company through strategic vendor management and contract negotiations.
Evaluated emerging technologies to identify potential benefits for the organization and make recommendations for strategic investments.
Strengthened the organization''s competitive position by identifying and implementing strategic technology partnerships.
Facilitated knowledge sharing among team members through regular trainings sessions.
Developed a highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
Delivered innovative technology solutions that directly contributed to revenue growth and market expansion opportunities.
Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
Achieved significant cost savings by optimizing cloud computing strategies in alignment with business objectives.
Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
Evaluated IT capital budget to measure and monitor fixed asset proposals.
Led agile teams to deliver products quickly and to respond to user requirements.