Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
26
26
years of professional experience
Work History
Chief Operating Officer
Delshah Capital
02.2023 - Current
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Established key performance indicators for each department to track progress towards organizational goals effectively.
Maintained P&L and shouldered corporate fiscal responsibility.
Chief Operating Officer
Diversified Properties, LLC
08.2021 - 02.2023
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Analyzed industry trends and tracked competitor activities to inform decision making.
Director of Operations
Sol Goldman Investments, LLC
02.2003 - 07.2021
Reported directly to the owner/CEO of a multi-billion dollar privately held real estate owner/management company
18+ years of experience in a busy family office as a self-motivated change agent, identifying risk and implementing operational work flow efficiencies, streamlining manual processes and improving and enhancing user-facing applications
Provided strategic direction and support to ownership, senior management and stakeholders across the business to ensure documented policies and procedures were followed and that all daily, monthly and annual processes were completed timely and accurately
Provided operational support to all departments as a main point of contact for problem solving and strategic direction
Produced monthly and annual financials with analysis and recommendations for review with ownership and senior management
Administrated and provided on-going improvements and support for third party applications being used, including MRI Real Estate Software, ClickPay, OnSite, ADP, 401k/Pension, and bank lockbox and positive pay functions
Additional accomplishments include; Analyzed company expenses and saved the company over $1 million annually by restructuring water/sewer expenses, converting from the Multi-Family Conservation Program (MCP) to metered billing
Designed and managed retail development projects from inception to completion, most recently a multi-million dollar project in Queens, resulting in on-time and on-budget delivery
Involved in several other development projects including a 12 story residential project in downtown Manhattan
Developed and implemented custom commercial leasing analytic tools to identify trends, opportunities and areas for improvement by providing insight into occupancy/turnover, vacancy/free time loss, new lease velocity/value, and year-over-year changes in all metrics
Identified and implemented automated processes to improve speed and accuracy of residential leasing renewals by over 400%
Collaborated with management and critical internal stakeholders to design and produce company website to market complete residential and commercial portfolio, generating increased inquiries/demand and higher occupancy rates
Website also provided current tenants with additional resources to access critical information
Extensively involved in the design of the back-end platform, database, and functionality, including data exchange with host
Project also resulted in the design of a new company logo
Drove increased compliance by updating and revising existing accounting, AP and AR processes and procedures on an on-going basis
Drastically accelerated accounts receivable receipts through development and implementation of on-line payment options via ClickPay
Project involved initial vendor review and selection, data exchange specifications, testing, custom landing page linked to company website, launch, tenant on-boarding and on-going administration
Vastly improved speed, accuracy, volume and visibility to tenant applications by working with leasing department to implement on-line tenant applications via OnSite
Project included linking application and inquiry process through company website
Additional functionality included allowing for automated lease packages and deposit payments
Developed end-user requirements and functional specifications for selection of accounting/real estate management software
Coordinated selection process including RFPs, demonstrations, and final selection
Successfully managed flawless implementation of a real estate management software platform, including data mapping and conversion from legacy system and validation of conversion accuracy
Designed and supervised the development of customized data fields, views, and reporting to meet specific needs of management and user base
On-going administrator responsibilities including user access and security, version updates, and data integrity
Played a key role in maintaining business continuity during office relocation, including selection and implementation of office security/access controls, IP phone system and Wi-Fi network
Involved in converting legacy file room to high-density compatible files and designed new filing scheme.
Supervising Consultant
Grant Thornton Management Consulting
07.1999 - 02.2003
Consulted on a variety of projects across multiple industries
Developed strong project management, communication, analysis and presentation skills
Projects included: Managed the implementation of Business Intelligence software for a brand-name apparel company
Worked with user groups and IT personnel to identify necessary data elements and report formats and set up front-end user interface
Liaison between company management and functional departments
Provided a comprehensive review and evaluation of the processes supporting procurement, deployment, tracking and retirement of fixed assets for a telecommunications firm
Documented findings and implemented improved efficiencies and accuracy of the processes in procurement, AP, logistics and systems departments
Reviewed the information and reporting environment used in sales projections and production decisions for a manufacturer/distributor
Analyzed the current data flow including sources of information, electronic and manual document flow, key decision and control points, management reporting and other customer-centric uses
Worked jointly with senior management to understand the process, formulate recommendations for improvement, and develop an action plan to implement those recommendations.
Global Operations and Control, MBA Summer Associate
Goldman Sachs
06.1998 - 08.1998
Assigned project was the analysis of cost allocation procedures for all Global Operations departments
Recommended improved methodologies that allowed each department to better identify and quantify cost drivers of supported areas
Project culminated in written report and presentation of findings to partners and managing directors
Involved in the implementation of a disaster recovery plan for the Bank Loan and Syndication Department
Plan identified critical business functions and their dependencies, notification and relocation procedures, technology contingency plans, hardware/software and personnel needed to continue business in crisis mode
Plan was used as a template for the London office as well as other departments within Fixed Income.
Education
MBA (Management) -
New York University
New York, NY
B.S. Business Administration -
Georgetown University
Washington, D.C.
Skills
Advanced proficiency in MS Excel, Word, data mining, MRI, Rent Manager, Sage Intacct, DHCR Administrator for ClickPay on-line bill paying, OnSite on-line tenant applications, ADP, Pension/401K, lockbox operations and Positive Pay
Operations Management
Cross-Functional Teamwork
Strategic Planning
Process Improvement
Performance Management
Human Resources Management
Cost savings and reduction
Organizational Development
Management
Policy Development
Business process reengineering
Management Team Leadership
Employee Motivation and Performance
Business Consulting
Performance Benchmarking
Timeline
Chief Operating Officer
Delshah Capital
02.2023 - Current
Chief Operating Officer
Diversified Properties, LLC
08.2021 - 02.2023
Director of Operations
Sol Goldman Investments, LLC
02.2003 - 07.2021
Supervising Consultant
Grant Thornton Management Consulting
07.1999 - 02.2003
Global Operations and Control, MBA Summer Associate
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)