GREG ALAN HILL
BELVIDERE
Summary
Dynamic Information Technology and Infrastructure Specialist with extensive experience in network security and infrastructure management. Proven expertise in SOC and NOC operations, utilizing advanced skills in SIEM analysis and firewall management to safeguard and optimize IT systems. A strong commitment to driving technological innovation and efficiency ensures the creation of robust, secure IT environments that contribute to organizational success. Recognized for analytical prowess, effective communication, and a proactive approach to problem-solving, consistently delivering impactful solutions while adapting to evolving demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
Vanderbilt
10.2024 - Current
- Developed and implemented technical documentation to support user training and system understanding.
- Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution.
- Collaborated with cross-functional teams to troubleshoot complex IT issues and provide timely solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced system performance by identifying and resolving complex technical issues.
- Provided expert guidance on technology best practices, contributing to the overall effectiveness of the IT department.
IT Director
Amani Women's Health Center
01.2024 - Current
- Established cybersecurity protocols, safeguarding sensitive data and minimizing risks.
- Collaborated with executive leadership to identify emerging technologies for competitive advantage.
- Evaluated technology vendors, negotiating contracts to optimize service delivery and cost-efficiency.
- Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
- Increased operational efficiency by consolidating systems, automating tasks, and leveraging cloud solutions.
- Reduced total cost of ownership by strategically outsourcing select IT services while maintaining control over critical functions.
IT Service Analyst Manager
3-D Technology
02.2021 - 10.2024
- Led IT Analyst service , optimizing processes and enhancing customer satisfaction. Implemented cost-saving measures, resulting in substantial budget reductions.
- Spearheaded digital transformation initiatives, modernizing IT infrastructure. Introduced AI-driven solutions, significantly improving service efficiency and response times.
- Conducted in-depth analysis of service metrics, identifying areas for enhancement. Implemented data-driven strategies, leading to measurable improvements in SLA compliance.
- Anticipated future IT trends, positioning the organization for long-term success. Championed cloud migration, enhancing scalability and reducing operational costs.
- Developed and implemented ITIL-based processes for incident management and service request fulfillment.
911 Dispatcher
Communications
02.2023 - 02.2024
- Coordinated emergency responses, dispatching units efficiently. Managed high-stress situations, ensuring timely assistance.
- Improved response times through strategic resource allocation.
- Fostered teamwork among first responders, enhancing communication. Developed protocols for seamless information sharing. Contributed to a cohesive emergency response network.
- Analyzed call patterns to optimize staffing. Implemented data-driven strategies, reducing average dispatch time. Conducted post-incident reviews for continuous improvement.
Technical Support Service Lead
Home Depot
02.2018 - 02.2023
- Led technical support team, streamlined processes, reducing ticket resolution time and improving customer satisfaction scores significantly.
- Implemented new troubleshooting techniques, enhancing team efficiency and decreasing repeat customer issues substantially.
Certified First Responder Type 1
Winchester Fire Department
01.2022 - 01.2023
- Led emergency response operations, coordinating with multi-agency teams to ensure swift and effective crisis management in high-pressure situations.
- Implemented advanced life-saving techniques, significantly reducing response times and improving patient outcomes in critical incidents.
Education
Associates - Computer Science
Motlow State Community College
04.2024
Diplomas - Information Technology and Infrastructure Management
Tennessee College of Applied Technology
Shelbyville, TN02.2022
High School Diploma - undefined
Gateway Christian Academy
Memphis, TN01.2020
Skills
- SOC monitoring (Experienced), SEIM analysis (Experienced), Network security (Experienced)
- Infrastructure management (Experienced), Workstation maintenance (Experienced), Server administration (Experienced)
- Wireless networking (Experienced), Network troubleshooting (Experienced), Windows administration (Experienced)
- Hardware diagnostics (Experienced), VPN configuration (Experienced), Active Directory (Experienced)
- Firewall management (Experienced), Wireshark (Experienced), Nmap (Experienced), Encryption (Experienced)
- Data analysis (Experienced), IT troubleshooting (Experienced), Customer service (Expert)
Certification
- Desktop Support Technician
- Network and Infrastructure Cyber Security Specialist
- Network and Infrastructure Technician
- CWS-100 CWNP Certified Wireless Specialist
- MTA 98-349 Microsoft Technology Associate Operating System Fundamentals
- Gramm-Leach-Bliley Act GLBA Information Security Plan
- Security +
- A+
- Network +
- Security Awareness Program
- Red Flag Rules Identity Theft Prevention Program
- Record Retention Training Document Retention Policies Examination
AWARDS AND RECOGNITIONS
2005 Computer Forensics Award - TTC Shining Star, 2011 Computerworld Laureate, 2012 Techtarget Leadership Award, 2012 TCAT Shining Star - Learning Management System, 2014 CTE Excellence in Action, 2015 White House 'Celebrating Innovations in Career and Technical Education', 2015 US Department of Education Office of Career Education (OCTAE) Recognition, 2016 'State Leadership Playbook' – NRCCTE, 2016 State of TN CTE Information Technology Advisory Council, 2016 The National Academies of Science-Engineering and Medicine Recognition, 2016 Recognized by TN State Governor's Office and TN Department of Homeland Security, 2016 EdTech 'Top 50 Educational Blogs', 2017 TN Department of Education Advisory Committee for CTE and Information Technology, 2018 SC Award Finalist
ADDITIONAL INFORMATION
- DIPLOMAS
- Information Technology and Infrastructure Specialist
- Information Technology and Infrastructure Management
- Information Technology and Infrastructure Systems Coordinator
HOBBIES
My hobbies include landscaping, working on cars, coding, exploring Arduino projects, and engaging in robotics. These activities reflect my passion for creativity, hands-on problem-solving, and continuous learning in both technical and practical fields.
Timeline
IT Technical Analyst
Vanderbilt
10.2024 - Current
IT Director
Amani Women's Health Center
01.2024 - Current
911 Dispatcher
Communications
02.2023 - 02.2024
Certified First Responder Type 1
Winchester Fire Department
01.2022 - 01.2023
IT Service Analyst Manager
3-D Technology
02.2021 - 10.2024
Technical Support Service Lead
Home Depot
02.2018 - 02.2023
Diplomas - Information Technology and Infrastructure Management
Tennessee College of Applied Technology
High School Diploma - undefined
Gateway Christian Academy
Associates - Computer Science
Motlow State Community College