Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Greg Barkau

Greg Barkau

Penfield,New York

Summary

Looking to obtain a Business Process Improvement Manager position and use my background and skill set to improve processes and create new solutions to business problems

Overview

22
22
years of professional experience

Work History

Sr Business Analyst

Paychex Inc
Rochester, NY
07.2021 - Current
  • Partnered with service team members and leaders to define business problems.
  • Gathered requirements and created wireframe visuals for IT partners.
  • Worked regularly with IT leadership to prioritize items for all of Paychex's service organization.
  • Led UAT to test and track enhancements and issues.
  • Coordinated sunsetting of multiple intranet forms, including Quality Service Assessment (QSA), Client Action Tracker (CAT), and SurePayroll OP0002 wire form.
  • Trained new BAs on the ServiceNow BAU process.
  • Created Power App solutions for Idea Bank and Value Capture processes.

Business Analyst

Paychex
Rochester, NY
12.2015 - 05.2021
  • Lead Product Management, business users, and sales partners in enhancements, maintenance, and improvements to InfoPath sales tools.
  • Facilitated development work to meet tight deadlines.
  • Created Power BI dashboards and reports for the management team.
  • Resolved Salesforce.com issues for end users.

New Client Supervisor

Paychex
Rochester, NY
07.2012 - 12.2015
  • Supervised New Client Set Up and Account Coordinator teams, leading between 9 and 14 Set Up and Discrepancy Specialists, and later Account Coordinators and Team Leads. 
  • Rolled out major business initiatives including Pay on Activation, Regionalized Support, and movement to Salesforce for case work
  • Actively involved in the Paychex Benefit Account project
  • Lead a cross functional strategy team focused on technology improvement within Onboarding
  • Participated on district calls and relationship calls with sales partners to ensure quality Coached and counseled employees to facilitate employee growth.

Non-Standard Interface Supervisor

Paychex
Rochester, NY
06.2010 - 07.2012
  • Supervised group of 9 specialists and 1 team lead ensuring timely and accurate 401(k) and S125 processing
  • Coached employees in a variety of settings to achieve their best results 
  • Recruited and hired successful candidates from internal and external sources
  • Developed team processes to focus on the client experience.
  • Enhanced Non-Payroll 401(k) service model to include outbound service, greater Client Service Center partnership, and payroll verification
  • Worked with clients on escalated issues and problem resolution
  • Active member in the Funding team and provided solutions to reduce future fundings.

Team Lead

Paychex
Rochester, NY
06.2007 - 06.2010
  • Created and implemented quality and quantity statistical measuring for employee evaluation.
  • Created and delivered trainings on FSA open enrollment, auto allocation, year end census/package creation, sole proprietor pro rating, perm holds and 5500s.
  • Opened HRS Support tickets, and followed them to completion.
  • Developed a process for electronic processing of Chase Checks in partnership with CAM.

Specialist

Paychex
Rochester, NY
07.2002 - 06.2007
  • Researched and processed Checks, SDBA paperwork, Enrollment forms, and Census updates.
  • Met or exceeded all expectations for all positions and maintained an excellent reputation for quality.
  • On pace for Sales Conference 2003 after making over 40,000 dials upon promotion to operations.

Education

Six Sigma Green Belt

Six Sigma Global Institute
01-2019

Masters of Business Administration - Business

Rochester Institute of Technology
2018
Executive MBA program.  GPA 3.8. 

ASPPA Certified as a QKA -

2013

Bachelor of Science in Communication - Broadcasting/Biology

University of Miami
2002
Double Majored in Broadcasting and Biology.  3.5 GPA

Skills

  • Business process improvement
  • Leading user acceptance testing
  • Requirements gathering
  • Excellent communication skills
  • Salesforcecom
  • Power BI
  • Power Apps
  • Power Automate
  • Task Capture

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany Culture

Timeline

Sr Business Analyst - Paychex Inc
07.2021 - Current
Business Analyst - Paychex
12.2015 - 05.2021
New Client Supervisor - Paychex
07.2012 - 12.2015
Non-Standard Interface Supervisor - Paychex
06.2010 - 07.2012
Team Lead - Paychex
06.2007 - 06.2010
Specialist - Paychex
07.2002 - 06.2007
Six Sigma Global Institute - , Six Sigma Green Belt
Rochester Institute of Technology - Masters of Business Administration, Business
- ASPPA Certified as a QKA,
University of Miami - Bachelor of Science in Communication, Broadcasting/Biology

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Greg Barkau