Summary
Overview
Work History
Education
Skills
Timeline
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Greg Bender

Cincinnati,OH

Summary

Accomplished Senior Customer Success Manager and Major Market Sales Executive at Paycor, adept in Salesforce, Gainsight, Power BI, and relationship management. Spearheaded client feedback loops and personalized success strategies, enhancing customer satisfaction and retention. Proven track record in exceeding sales goals through strategic planning and upselling, driving significant revenue growth.

Overview

20
20
years of professional experience

Work History

Senior Customer Success Manager

Paycor
03.2019 - 01.2024
  • Implemented client feedback loops to inform product enhancements and better meet customer needs.
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
  • Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
  • Developed data-driven action plans to improve customer outcomes and experiences.
  • Managed escalations effectively, resolving complex issues and preventing future occurrences.
  • Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.

Major Market Sales Executie

Paycor
04.2016 - 03.2019
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

Product Manager

Survey Analytics
01.2011 - 04.2016
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Reviewed new opportunities to drive business strategy at planning sessions.

Account Manager

D&B
01.2004 - 01.2010
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Education

Urban Planning

University of Cincinnati
Cincinnati, OH

Skills

  • Salesforce/Gainsight/ PowerBI proficiency
  • Customer Satisfaction
  • Data-driven decision-making
  • Upselling strategies
  • Relationship Management
  • Customer Relationship Building
  • Inter-department collaboration
  • Strategic Planning
  • Training and mentoring
  • Customer Retention
  • Revenue Growth

Timeline

Senior Customer Success Manager

Paycor
03.2019 - 01.2024

Major Market Sales Executie

Paycor
04.2016 - 03.2019

Product Manager

Survey Analytics
01.2011 - 04.2016

Account Manager

D&B
01.2004 - 01.2010

Urban Planning

University of Cincinnati

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Greg Bender