Travel
Greg Borgese
Kingsland,GA
Summary
An experienced and driven Customer Experience Manager and Learning and Development professional with several years of business, training, and relationship-building experience. An accomplished leader with extensive management, leadership, and process improvement skills. A dedicated learner, teacher, coach, multitasker, and teammate with an eye for detail.
Overview
25
25
years of professional experience
Work History
Learning Specialist II
SoFi Technologies, Inc.
10.2019 - Current
Learning Specialist II
March 2019-Present
- Delivery of New Hire Onboarding, Upskill, Cross-skill, and Technical Training for multiple products including SoFi Bank, Personal Loans, Student Loans (Refinance and Private), Collections, Loan Review, and Fraud
- Distance teaching via classroom, Slack, Bridge, and Zoom
- Instructional Design (Rise360/Articulate, Bridge . Focused curriculum development for Lending, Banck, and Credit Card Servicing
- Project management exposure. Worked with the PMO office directly on the integration of Genesys
- Knowledge management exposure to the Operations Knowledge Base
- Relationship building with multiple stakeholders and business units across cross-functioning teams
Quality Assurance Specialist
SoFi
02.2018 - 10.2019
- Monitoring of inbound/outbound communications. Coaching and assisting managers in compliance, procedures, and information.
Relationship Management Consultant
SoFi
07.2017 - 02.2018
- Assisted applicants and Members with all aspects of the application process and provide informational support. Administered “first-call” resolution and gained a level of “exceptional” in quality and production in Q4, 2017.
Director of Business Development
Partners in Health and Wellbeing
08.2014 - 04.2017
- Liaison between Insurance Companies and Practice
- Grew practice from three full-time therapists in one office to 11 full-time therapists over three offices
- Led practice account receivables, payroll, and miscellaneous spending accounts
Education
Bachelor of Science - Psychology
Wilmington University
Wilmington, DE05-2016
Skills
- Articulate/Rise 360
- Attention to detail
- Project Management
- Data/Metrics Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balancePersonal development programsHealthcare benefitsPaid time offQuote
Opportunities Don't happen.You create them.
Chris Grosser
Interests
Sports
Documentaries
Reading
Timeline
Learning Specialist II
SoFi Technologies, Inc.
10.2019 - Current
Quality Assurance Specialist
SoFi
02.2018 - 10.2019
Relationship Management Consultant
SoFi
07.2017 - 02.2018
Director of Business Development
Partners in Health and Wellbeing
08.2014 - 04.2017
Bachelor of Science - Psychology
Wilmington University
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