Greg Brockman
Pendergrass
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seeking to leverage proven sales expertise and consultative skills as a Comfort Advisor in the HVAC industry.
Overview
27
27
years of professional experience
Work History
Sales Manager
Integrity Digital Marketing
09.2012 - 01.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended and taught seminars at industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Comfort Advisor
Radlee Heating & Cooling
03.2025 - Current
- Maintained closing rate over 45% with dedicated prospecting and exceptional customer relations skills.
- Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Supported ongoing business development by proactively seeking new customers through referrals and targeted outreach efforts.
- Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Expanded market share through effective promotion of the company''s unique selling points during initial consultations with potential clients.
- Streamlined the sales process by developing a comprehensive understanding of available financing options for clients.
- Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
Sales Executive
Southern Directory Publishing
03.2006 - 08.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Proprietor
Affordable Housing Solutions
04.1998 - 08.2005
- Tracked project costs and other financial metrics to maximize profitability.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Reviewed market research data and changed sales plans accordingly.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Negotiated labor contracts with general contractors and subcontractors.
- Obtained building and specialty permits from local jurisdictional agencies.
- Performed accounting functions by tracking revenue and expenses for ongoing properties.
- Procured financing from conventional and public sources by preparing and submitting financing applications.
Education
Master of Arts - Theology
North Carolina College of Theology
Wilmington, NC06.2017
Bachelor of Arts - Biblical Studies
North Carolina College of Theology
Wilmington, NC06.2015
License - Real Estate
Georgia MLS Real Estate School
Tucker, GA 05.2003
Skills
- Verbal and Written Communication
- Positive Rapport-Building
- B2B Sales
- Sales Proposal Creation
- Account Management
- Business Development
- Report Generation
- Client Meetings
- Sales Strategies
- Excellent Presentation Skills
- Team Leadership
- Contract Negotiation
Timeline
Comfort Advisor
Radlee Heating & Cooling
03.2025 - Current
Sales Manager
Integrity Digital Marketing
09.2012 - 01.2024
Sales Executive
Southern Directory Publishing
03.2006 - 08.2012
Proprietor
Affordable Housing Solutions
04.1998 - 08.2005
Master of Arts - Theology
North Carolina College of Theology
Bachelor of Arts - Biblical Studies
North Carolina College of Theology
License - Real Estate
Georgia MLS Real Estate School
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