Summary
Overview
Work History
Education
Skills
Timeline
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Greg Brooks

Henderson,KY

Summary

Driven by a strong background in automotive repair and management, I excel in enhancing operational efficiency and customer satisfaction. At Magna Motors, I significantly improved service delivery and quality assurance, showcasing my expertise in automotive repair knowledge and problem-solving. My leadership also fostered team collaboration, directly impacting customer loyalty and operational success.

Overview

11
11
years of professional experience

Work History

Combo Tech

Crons Body Shop
04.2024 - Current
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.

Shop Manager

Hargis Collision
02.2022 - 03.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Trained and guided team members to maintain high productivity and performance metrics.

Collision Center Manager

Magna Motors
03.2019 - 02.2022
  • Checked quality of all work to maintain customer satisfaction.
  • Collaborated with other departments to improve overall company performance and customer experience.
  • Worked with customers and insurance companies to obtain payments.
  • Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
  • Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
  • Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
  • Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
  • Inspected auto body damage and wrote up repair orders.
  • Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
  • Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
  • Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.

Collision Repair Technician

Dpatrick
01.2014 - 02.2019
  • Repaired surface damage utilizing wide range of systems and methodologies.
  • Produced detailed checklist for body shop management team.
  • Expertly used wide range of tools for damage repair.

Education

No Degree - Auto Body Repair

North Vocational
Evansville, IN
05.1993

Skills

  • Insurance procedures
  • Automotive Repair Knowledge
  • Detail Oriented
  • Customer Relations
  • Managing operations
  • Quality Assurance
  • Collecting payments
  • Supervising staff
  • Directing repairs
  • Insurance Negotiations
  • Completing estimates
  • Quality Control
  • Workflow Coordination
  • Customer Service
  • Problem-Solving
  • Attention to Detail

Timeline

Combo Tech

Crons Body Shop
04.2024 - Current

Shop Manager

Hargis Collision
02.2022 - 03.2024

Collision Center Manager

Magna Motors
03.2019 - 02.2022

Collision Repair Technician

Dpatrick
01.2014 - 02.2019

No Degree - Auto Body Repair

North Vocational
Greg Brooks