Greg Brouwer
Kalamazoo,USA
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
17
17
years of professional experience
Work History
Sr. Manager, Infrastructure Cloud and Applications
Vervint / OST at Hybrid
08.2022 - Current
- Identify and implement cost-saving measures in infrastructure management to improve the company's financial goals
- Develop and implement strategies to optimize client’s infrastructure and systems, ensuring maximum performance and uptime for our clients
- Collaborate with cross-functional teams to improve and execute projects aimed at improving efficiency and reducing costs
- Lead the development and implementation of innovative solutions to improve infrastructure management processes and reduce costs for the company
- Analyze current infrastructure processes and identify areas of improvement to enhance overall performance and reliability for clients
- Lead the Infrastructure Team Leads & End User Services Team: providing guidance and support in their day-to-day activities, ensuring they have the necessary resources and skills to effectively manage the client's environments
- Develop and implement training programs for the teams to enhance their skills and knowledge in infrastructure management
Sr. Service Delivery Manager
Vervint / OST at Hybrid
05.2021 - 08.2022
- Led pre-sales offerings for MRR and Project Based Business Opportunities which included developing statements of work and itemized billing
- Developed and implemented efficient service delivery processes to improve customer satisfaction and reduce costs
- Developed and implemented strategies to manage and mitigate risks in service delivery operations
- Analyzed customer feedback and identified areas of improvement to enhance service delivery and obtained AVG of 9.5 Customer satisfaction rating
- Identified and addressed potential bottlenecks in the service delivery process to ensure smooth and efficient operations
- Collaborated with cross-functional teams to identify and implement innovative solutions to enhance service delivery and engineering
- Developed and implemented training programs (Lunch & Learns) for the service delivery and engineering teams to enhance their skills and knowledge
Operations Manager
Vervint / OST at Hybrid
03.2020 - 05.2021
- Implemented and optimized operational processes to maximize efficiency and minimize costs
- Implemented strategies to improve operational efficiency and reduce costs
- Identified and implemented new technologies and systems to improve operations and increase productivity
- Developed and implemented employee training programs to ensure staff were equipped with the necessary skills to meet operational goals and objectives
- Conducted regular performance evaluations of operations staff to identify areas for improvement and provided constructive feedback
- Monitored industry trends and competitor activities to identify opportunities for operational improvement and stay ahead of the market
- Analyzed operational data and provided recommendations for process improvement and cost reduction
Technical Account Manager
Vervint / OST at Hybrid
12.2011 - 03.2020
- Identified and developed new business opportunities within existing clients
- Identified and implemented solutions for technical challenges faced by clients to ensure customer satisfaction and retention
- Established and maintained strong relationships with key stakeholders in client organizations to ensure customer satisfaction and loyalty
- Coordinated and conducted regular business reviews with clients to identify areas for improvement and developed strategies to enhance their technical capabilities
- Collaborated with the sales team to identify and pursue new business opportunities with potential clients in the market
- Collaborated with internal teams to develop customized solutions for clients' technical challenges
- Provided technical guidance and support to clients in order to maximize their utilization of company products and services
- Led and Managed a small team of engineers to meet customer and company objectives
Sr. Directory Engineer
Farmers Insurance / Computer Science Corporation at Remote
03.2008 - 12.2011
- Led the implementation and configuration of directory services infrastructure to support the organization's IT needs
- Managed and optimized the performance of directory services within the organization's IT infrastructure to ensure efficient and reliable access to corporate resources
- Collaborated with cross-functional teams to develop and deploy innovative solutions for directory services infrastructure
- Developed and maintained documentation on directory services configurations, including design, architecture, and troubleshooting guides
- Kept up-to-date on the latest industry trends and best practices in directory services management and provided recommendations for implementing new technologies and tools to improve efficiency and effectiveness
- Identified and implemented improvements to the directory services infrastructure to enhance security and mitigate potential risks
- Conducted regular audits of directory services to identify and address any security vulnerabilities or compliance issues
Education
Computer Science
Western Michigan University
Kalamazoo, MISkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Data-driven decision making
- Process improvement
- Problem-solving
- Employee coaching and mentoring
- Team building
- Technical proficiency
- Relationship building
- Lead generation
Timeline
Sr. Manager, Infrastructure Cloud and Applications
Vervint / OST at Hybrid
08.2022 - Current
Sr. Service Delivery Manager
Vervint / OST at Hybrid
05.2021 - 08.2022
Operations Manager
Vervint / OST at Hybrid
03.2020 - 05.2021
Technical Account Manager
Vervint / OST at Hybrid
12.2011 - 03.2020
Sr. Directory Engineer
Farmers Insurance / Computer Science Corporation at Remote
03.2008 - 12.2011
Computer Science
Western Michigan University
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