Greg Brown
Wingate,IN
Summary
Dynamic leader with a proven track record at A&R Mechanical Contractors, excelling in operations management and fostering teamwork. Enhanced customer loyalty through exceptional service and strategic problem-solving. Skilled in staff training and development, significantly improving efficiency and employee growth. Demonstrates critical thinking and excellent communication, driving notable achievements in client satisfaction and team performance.
Results-driven professional prepared for responsibilities of Branch Service Manager role. Proven ability to manage branch operations and improve service quality while fostering collaborative team environment. Recognized for adaptability and dedication to achieving organizational goals. Skilled in customer service, operational management, and leadership.
Overview
18
18
years of professional experience
Work History
Branch Service Manager
A&R Mechanical Contractors
03.2024 - Current
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Oversaw facility maintenance tasks to maintain a clean, safe working environment for both staff and customers alike.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
Instructor
Local 157
01.2018 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Branch Operations Manager
North Mechanical Services
01.2016 - 03.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Consulted customers to boost product sales and services.
Service Foreman
D.A. Dodd
03.2007 - 12.2015
- Strengthened employee morale through open communication channels, creating an inclusive workplace culture that valued individual contributions.
- Assisted in recruiting and training new team members, ensuring they were equipped with the necessary skills to excel within their roles.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Led continuous improvement initiatives within the service department, identifying opportunities for process enhancements that increased overall efficiency.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
- Demonstrated technical expertise in diagnosing complex issues across various equipment types leading to prompt resolutions.
- Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Education
Associate of Applied Science - HVAC/R
Ivy Tech Community College of Indiana
Lafayette, INSkills
- Staff training and development
- Operations management
- Employee development
- Teamwork
- Customer service
- Critical thinking
- Excellent communication
Timeline
Branch Service Manager
A&R Mechanical Contractors
03.2024 - Current
Instructor
Local 157
01.2018 - Current
Branch Operations Manager
North Mechanical Services
01.2016 - 03.2024
Service Foreman
D.A. Dodd
03.2007 - 12.2015
Associate of Applied Science - HVAC/R
Ivy Tech Community College of Indiana
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