GREGORY BUTLER
Glenarden
Summary
More than 10 years experience in sales, medical, customer relations, and management, creating and posting payments. Reconciled batches for payment electronically and posted adjustments daily. Analyzes areas of concern, cash posting issues and backlogs. Accurately manage and report daily receipts including manual point of service, cash drawer and daily logs. Conduct a daily unit inspection confirming inventory availability and ensuring each unit is secured and rent ready. Create and maintain customer and property related files as established by company policy and outlined in the property operations guide.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Self Storage Plus Management LLC
06.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Kept accurate records of all resident and tenant correspondence.
Store Manager
Ez-storage-Bethesda, MD
04.2017 - 05.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Cash Applications Specialist
Roberts Home Medical
02.2003 - 06.2015
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
- Analyzed customer accounts to catch discrepancies before major issues occurred.
- Researched and rectified unapplied cash items.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Filed reports and posted daily batches in the system.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Reconciled accounts receivable to general ledger.
Education
Security Management
Skills
- Tenant Improvements
- Product and Service Knowledge
- Rent Collection
- Negotiation
- Microsoft Office Expertise
- Time Management
- Contract Management
- Cash Deposits and Receipts
- Accounts Payable and Accounts Receivable
- Customer service
- Attention to detail
- Goal setting
Timeline
Assistant Manager - Self Storage Plus Management LLC
06.2020 - Current
Store Manager - Ez-storage-Bethesda, MD
04.2017 - 05.2020
Cash Applications Specialist - Roberts Home Medical
02.2003 - 06.2015
Prince George's Community College - , Security Management
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