greg carhee
Houston
Summary
Dynamic IT professional with a proven track record at Lead Supervisor, enhancing system security and streamlining support processes. Skilled in IT consultation and team development, I excel in delivering timely solutions and fostering client relationships, driving significant improvements in customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
I T
Lead Supervisor
04.2017 - 04.2025
- Recommended IT security improvements to achieve system confidentiality, integrity and availability.
- Documented IT procedures and day to day tasks.
- Trained personnel on use of IT tools and applications.
- Improved customer satisfaction through prompt resolution of IT issues and consistent communication.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Led cross-functional teams to successfully complete IT projects.
- Actively participated in department meetings, contributing valuable insights towards improving IT services.
- Developed comprehensive documentation for IT procedures, facilitating knowledge transfer among team members.
Electronic Technician
Jeff News Engineer
02.1998 - 04.2016
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Led preventative maintenance and inspections to limit electrical issues.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
Skills
- IT Consultation
- IT budgeting and cost control
- IT infrastructure
- IT infrastructure monitoring
- IT systems implementation
- IT maintenance
- IT team development
- IT Coordination
Certification
A I t certificate
Timeline
I T
Lead Supervisor
04.2017 - 04.2025
Electronic Technician
Jeff News Engineer
02.1998 - 04.2016
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