Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Greg Costa

Orlando,FL

Summary

Dynamic and dedicated professional with extensive experience at Dave & Buster's, excelling in customer service and cash handling accuracy. Proven ability to enhance guest engagement and promote sales through effective upselling strategies. Committed to maintaining high standards of food safety and hygiene while ensuring a memorable dining experience for all patrons.

I worked as a CSR technician and dental assistant for a very large endodontic group practice. My current goals are to complete formal dental assisting school, become X-Ray certified, and go to dental hygiene school.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Dave & Buster's
Orlando, FL
01.2024 - 01.2025
  • Similar responsibilities as outlined previously

Dental Assistant

Endodonic Associates
Clinton, MD
01.2023 - 12.2024
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Ensured compliance with infection control policies and procedures.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Sterilized instruments according to established guidelines and protocols.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Laid out dental instruments and equipment before procedures.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.

Restaurant Waiter

Dave & Buster's
Gaithersburg, MD
07.2022 - 12.2022
  • Processed cash payments through POS system, ensuring accurate change delivery to customers.
  • Complied with health department regulations regarding food handling and sanitation standards.
  • Supported wait staff during peak times by assisting with large group orders.
  • Took precise food and drink orders using POS software for efficient service.
  • Verified prepared food met quality and quantity standards prior to serving.
  • Delivered timely table service while maintaining correct food temperatures.
  • Greeted customers, provided menus, and answered inquiries about menu items.
  • Promoted desserts and specialty drinks to enhance restaurant sales.

Restaurant Waiter

Outback Steakhouse
Germantown, MD
06.2021 - 04.2022
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

Some College (No Degree) - General Studies

Montgomery College
Rockville, MD

Skills

  • Point of sale operations
  • Food safety and hygiene
  • Order processing and taking
  • Cash handling accuracy
  • Menu knowledge and description
  • Customer service excellence
  • Team collaboration skills
  • Time management proficiency
  • Attention to detail
  • Sales promotion strategies
  • Dining area upkeep
  • Personal hygiene standards
  • Cleanliness practices
  • Alcoholic beverage service expertise
  • Memory retention techniques
  • Table setting skills
  • Service quality assurance
  • Check accuracy verification
  • Seating management efficiency
  • Food presentation techniques
  • Soft drink service proficiency
  • Server collaboration effectiveness
  • Upselling and cross-selling strategies
  • Courteous demeanor in service
  • Dessert recommendations expertise
  • Guest engagement strategies
  • Complaint resolution skills
  • Beverage knowledge proficiency
  • Strong multitasking abilities
  • Food service etiquette standards
  • Accurate money handling practices
  • Table turnover optimization
  • Plate presentation skills

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Worked for a year as CSR Technician and Dental Assistant

References

References available upon request.

Timeline

Restaurant Waiter

Dave & Buster's
01.2024 - 01.2025

Dental Assistant

Endodonic Associates
01.2023 - 12.2024

Restaurant Waiter

Dave & Buster's
07.2022 - 12.2022

Restaurant Waiter

Outback Steakhouse
06.2021 - 04.2022

Some College (No Degree) - General Studies

Montgomery College

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Greg Costa