Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Greg Crawford

Macclenny

Summary

Dynamic Operations Lead with 11 years at Nivel Parts & Manufacturing, excelling in operational efficiency and workforce management. Enhanced team productivity through training and implemented barcode technology, improving order accuracy. Proven ability to foster teamwork and communication, while optimizing inventory processes in a fast-paced environment. Forklift certified with a strong attention to detail.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Lennar Homes
01.2019 - 02.2025
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
  • Customer Care to Construction Manager to Quality Assurance Manager

Territory Manager

Keurig Dr Pepper, Inc.
01.2011 - 01.2019
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
  • Provided exceptional support to existing customers, leading to increased repeat business and referrals.
  • Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
  • Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to endcustomers.

Operations Lead

Nivel Parts & Manufacturing Company
01.1999 - 01.2011
  • Fork Lift Certified
  • 11 years experience of operating gas, counterbalance, reach, order picker, walkie stacker, pallet jacks, electric & a Bendi.
  • Started as stocker entry then learned all aspects of business.
  • Pulled orders, stocked shelves & shipped them.
  • Worked big orders (truck orders) of semis .
  • Learned to Receive with Labeling product then set into area to be stocked.
  • At that time they carried almost 50000 different SKUs.
  • At the time of my start of the business it was a mom and pops and it grew into a major golf cart distributor. At this time is the world's largest golf cart distributor and has bought out the competition.
  • Became the Receiving manager for 4 years.
  • Inventory lead for 4 year.
  • Verified inventory was correct as Nivel moved into a facility four times in size.
  • Communicated with the team through out facility.
  • Also went into sales for 2 years.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Improved order accuracy by implementing barcode scanning technology and rigorous quality control checks during packing process.
  • Optimized storage space utilization, reorganizing product layouts and implementing a more efficient shelving system.
  • Responded quickly to urgent requests from sales teams, expediting orders as needed without compromising on quality or accuracy.
  • Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
  • Coordinated with other departments for seamless flow of goods from receiving to shipping stages.
  • Developed strong relationships with vendors, leading to preferred pricing agreements and priority treatment during peak periods.
  • Resolved issues related to customer returns, damaged goods or incorrect shipments promptly and professionally, maintaining positive relationships with clients.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • We checked the Maintenance of all lifts daily, Check battery fluid and cleaned and greased where it needed. Verify that it was in running safety standards.

Education

High School Diploma -

Baker County High School
Macclenny FL
06-1998

Skills

  • Operational efficiency
  • Motivational attitude
  • Scheduling coordination
  • Workforce management
  • Strong Organization abilities
  • Attention to detail
  • Communication
  • Teamwork
  • Forklift experience
  • Shipping and receiving
  • Inventory
  • Sales

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received a big truck quickly to ship a a big shipment to a top customer.
  • Inventory Accuracy nearly 100%
  • receiving errors down to nearly 0%

Certification

Fork Lift certified

Experienced 10 plus years of fork lift

Languages

English
Professional Working

Timeline

Quality Assurance Manager

Lennar Homes
01.2019 - 02.2025

Territory Manager

Keurig Dr Pepper, Inc.
01.2011 - 01.2019

Operations Lead

Nivel Parts & Manufacturing Company
01.1999 - 01.2011

High School Diploma -

Baker County High School

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Greg Crawford